CRM Officer

UNIESTATE PROPERTIES LLC; Ras Al Khaimah; On-site; AED 78,000 - 134,000; Full time

Job summary

Tanqeeb in Ras Al Khaimah seeks an experienced CRM & Collections professional to manage lease contracts, renewals, amendments, and cancellations with precise documentation.

You will coordinate with Maintenance, Legal, Finance, and Property Management teams to resolve tenant and owner issues, track cheques, and maintain CRM records, ensuring timely closures and UAE regulatory compliance.

Qualifications

• 2–4 years of experience in CRM & collections.
• Real estate developer background.
• Ready to relocate to Ras Al Khaimah.
• Strong communication and interpersonal skills.

Responsibilities

• Manage new lease agreements, renewals, amendments, and cancellations with accurate documentation.
• Handle tenant and owner requests, queries, complaints and escalations promptly.
• Coordinate with Maintenance and Facilities teams for tenant issues.
• Monitor bounced and recalled cheques and coordinate resolution.
• Manage ECR and move-out procedures including inspections and clearance.
• Coordinate non-renewal processes with required notices and communications.
• Manage parking contracts and related tenant requests.
• Follow up on FMF/facility charge matters with stakeholders.
• Liaise with Legal, Finance, Property Management and other internal teams on matters.
• Maintain CRM records, lease docs, correspondence and case status.
• Track outstanding cases and ensure timely closure.
• Prepare reports on renewals, cancellations, non-renewals and CRM activities.
• Ensure interactions comply with company policies and UAE regulations.

Skills

CRM systems

Collections

Communication skills

Stakeholder coordination

Tools

CRM software

Job description

• Manage new lease agreements, renewals, amendments, and contract cancellations, ensuring timely processing and accurate documentation.

• Handle tenant and owner requests, queries, complaints, and escalations, ensuring timely resolution and maintaining positive relationships.

• Coordinate with the Maintenance and Facilities teams to ensure tenant maintenance requests and property-related issues are addressed promptly.

• Monitor and follow up on bounced and recalled cheques, coordinating with tenants, owners, Finance, and relevant departments for resolution.

• Manage ECR (Early Contract Release) and move-out procedures, including documentation, inspections, clearance, and coordination with relevant teams.

• Coordinate non-renewal processes, ensuring required notices, documentation, and communication are completed within the required timelines.

• Manage parking contracts and related tenant requests, including renewals, cancellations, and changes.

• Coordinate and follow up on FMF/facility charge-related matters, ensuring accurate communication and resolution of tenant/owner queries.

• Liaise with Legal, Finance, Property Management, Maintenance, and other internal teams on tenant and owner-related matters, including legal cases and contractual issues.

• Maintain accurate and up-to-date CRM records, lease documentation, tenant/owner correspondence, and case status.

• Track outstanding cases and follow up with relevant stakeholders to ensure timely closure of tenant and owner issues.

• Prepare regular reports on renewals, cancellations, non-renewals, outstanding cases, bounced cheques, move-outs, and other CRM activities.

• Ensure all customer interactions and processes are handled in accordance with company policies, contractual requirements, and applicable UAE regulations.

Desired Candidate Profile

• Experience: 2 - 4 years of exp. in CRM & Collections.
• Real estate developer background
• Ready to relocate Ras Al Khaimah
• Strong communication skills