Assistant Manager – Commercial Lines Claims (DXB & NE)

Course; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Course in Dubai is seeking an experienced Claims Supervisor to oversee a team of Supervisors and Claims Officers in handling Commercial Lines claims. The role focuses on delivering timely, cost-effective claims handling while protecting the company’s interests and image.

Responsibilities include strategic support to the Manager, implementing department strategies, supervising claims operations, and ensuring compliance with policies.

Qualifications

• Minimum 3–5 years of relevant experience in claims.
• Experience in Commercial Lines claims.
• Ability to supervise and develop a team.

Responsibilities

• Provide professional support to the Manager in the day-to-day handling of Commercial Lines claims.
• Implement department strategies to realise the organization’s goals.
• Supervise claims management operations to reduce cycle time and ensure prompt service.
• Review reserves and settlements per policy terms and authority matrix.
• Coordinate with loss adjusters and reinsurers as needed.
• Ensure customer satisfaction and meet service standards.
• Prepare management reports on the unit's performance.
• Refer invalid claims to Manager and flag suspicious ones.

Skills

Team leadership

Claims management

Strategic planning

Customer focus

Job description

Job Description

Organization: One of the Leading Insurance Companies in UAE.

Job Location: Dubai & NE

The job holder is responsible to Plan, implement and supervise a team of Supervisors and Claims Officers towards a smooth, efficient and effective operation thus ensuring the delivery of superior claims handling services to customers on a timely manner and minimizing the overall claims/costs while ensuring that The Organization's image and its interests are well protected, maintained and elevated.

Responsibilities

STRATEGIC RESPONSIBILITIES

• Provide professional support to Manager (Commercial lines Claims, Dubai) in the day to day handling of Claims and assist in the development of the long term strategies and objectives for Commercial claims in line with overall claim function’s business goals, enabling the company to meet growth and profitability targets.
• Assist the Manager – Commercial lines Claims, Dubai in implementing the Department Strategies that will realise The Organization's goals and targets.

OPERATIONAL RESPONSIBILITIES

• Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.

Claims Activities

• Under the guidance of the Manager (Commercial Lines), supervise overall claims management operations commercial claims ensuring benchmarks are met regarding execution of the different steps in the value chain for claims management proactively reducing cycle time, ensuring provision of prompt services to The Organization's clients and thus supporting achievement of Company’s business goals.
• Supervise the Claims Team based on the underlying KPIs for productivity and quality of claims ensuring that proper settlements are made within terms & conditions of relevant policies of insurance and that ex-gratia settlements are approved by the relevant authority as per Authority Matrix while giving due consideration to all Legal aspects of claims and recovery while ensuring application of the Company’s claims philosophy, set standards of service and effective implementation of action plan.
• Supervise the Settlement /approval claims as per prescribed/designated financial authorities; ensure approved reserves are established/maintained for reported claims as per agreed procedures and review of claims is taken up periodically.
• Seek guidance from Manager on appointment of loss adjusters from time to time and deal/discuss with them matters of importance.
• Supervise and ensure that all Department relevant cash calls from reinsures are duly followed and funds are received in time.
• Supervise sale of salvage and third party recoveries.

Customer Satisfaction

• Ensures to meet the customer service standards and address all claim related queries and increase the customer satisfaction.

Rejection of Claims

• Claims that are invalid to be referred to Manager- Commercial claims.
• Marks suspicious claims for audit and performs investigation.
• Participates and contributes in the discussion for finding the best possible solutions.

Reports

• Provides Management with appropriate reports regarding the unit and compliance with operational policy and procedures.
• Experience

This role requires at least 3 to 5 years of relevant experience.