Assistant Lounges Manager

Mandarin Oriental Group; Dubai; On-site; AED 300,000 - 480,000; Full time

Benefits offered by this job

Learning & Development

MOstay benefits

Health & Colleague Wellness

Duty meals and transport

Competitive salary and benefits

Job summary

Mandarin Oriental Downtown, Dubai is seeking an Assistant Lounges Manager to support the Lounges Manager in daily operations within the Restaurants, Bars & Experiences team. You will oversee shifts, ensure service excellence and drive guest experiences with VIP handling and seamless coordination with culinary, housekeeping and engineering.

Ideal candidates bring a bachelor-level hospitality qualification, 3+ years in luxury settings, and strong English communication.

Qualifications

• High School qualification or equivalent, with a Degree or Higher National Diploma in Hospitality, Hotel Management, or Business Management preferred.
• Minimum 3 years of experience as an Assistant Restaurant Manager in a luxury hotel or upscale restaurant.
• International hospitality exposure across at least two regions is preferred.
• Strong guest service orientation and leadership capabilities.

Responsibilities

• Support the Lounges Manager in overseeing daily lounge operations and ensure service excellence.
• Lead and supervise lounge teams, manage scheduling, attendance and training.
• Drive guest experiences, handle VIP requirements, and resolve complaints.
• Monitor service quality, F&B standards, POS accuracy, and collaborate with other departments.
• Support financial and administrative duties including P&L analysis and promotions.
• Demonstrate leadership, organization and communication across teams.

Skills

Leadership

Communication

Interpersonal skills

MS Office

English language

Education

High School qualification; Degree or Higher National Diploma in Hospitality/Hotel Management/Business Management preferred

Tools

MS Office

Job description

Mandarin Oriental Downtown, Dubai is looking for an Assistant Lounges Manager to join our Restaurants, Bars & Experiences team.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Located within Wasl Tower on Sheikh Zayed Road, Mandarin Oriental Downtown, Dubai offers an elevated expression of modern hospitality in the heart of the city. Designed by UNStudio, the tower sets a distinctive architectural tone, while the hotel’s 259 guestrooms and suites reflect contemporary, design-led living with panoramic views across the Dubai skyline.The hotel’s dining portfolio includes Yù & Mì, Chitarra, Noia by the Pool, as well as Majestas Group concepts Billionaire, Lion in the Sun and FB1, with forthcoming openings including Osaka, Pavilion Dubai by Yannick Alléno, and a street-level urban eatery. Additional features include a rooftop helipad, a two-story spa and wellness sanctuary, landscaped rooftop pools and versatile event spaces. The Residences at Mandarin Oriental Downtown, Dubai are set to open by 2027.

About the job

Based at the Mandarin Oriental Downtown, Dubai within the Restaurants, Bars & Experiences department in Dubai, the Assistant Lounges Manager is responsible to support the Lounges Manager in all related operational, administrative and financial aspects of the lounges and assumes full responsibility in his/her absence. Assistant Lounges Manager reports to the Lounges Manager.

As an Assistant Lounges Manager, you will be responsible for the following duties:

• Support the Lounges Manager in overseeing daily lounge operations, ensuring smooth service delivery, operational excellence, and full compliance with company standards, policies, and procedures.
• Lead and supervise lounge teams during shifts, manage scheduling, attendance, leave planning, grooming standards, performance management, and provide guidance, coaching, and disciplinary support when required.
• Drive exceptional guest experiences by maintaining a strong floor presence, managing reservations effectively, handling VIP guest requirements, resolving complaints, and creating memorable service moments that enhance customer satisfaction.
• Monitor service quality, food and beverage standards, POS accuracy, menu management, cleanliness, maintenance, and collaboration with culinary, housekeeping, engineering, and other departments to ensure seamless operations.
• Support business performance through financial and administrative oversight, including P&L analysis, labour cost control, compliance with accounting procedures, record management, and execution of promotions, events, and seasonal initiatives.
• Demonstrate strong leadership, organizational, communication, and multitasking abilities, with expertise in fine dining operations, cashiering and POS procedures, team development, project coordination, and continuous improvement of service standards.

As an Assistant Lounges Manager, we expect from you:

• High School qualification or equivalent, with a Degree or Higher National Diploma in Hospitality, Hotel Management, or Business Management preferred.
• Minimum 3 years of experience as an Assistant Restaurant Manager within a luxury hotel or upscale restaurant environment, with mandatory restaurant pre-opening experience.
• International hospitality exposure across at least two regions, including Asia, Europe, North America, and preferably the Middle East.
• Strong guest service orientation with the ability to understand customer needs, exceed expectations, and motivate teams to consistently deliver exceptional dining experiences.
• Sound knowledge of HACCP, restaurant operations, staff training, and team development, with the ability to support onboarding, maintain training records, and facilitate both on-the-job and classroom-based training.
• Excellent leadership, communication, and interpersonal skills, supported by proficiency in MS Office, strong English language skills, and the ability to effectively engage with colleagues, peers, and guests; additional language skills such as Arabic are an advantage.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.
• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.

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