Assistant Outlet Manager, Club Lounge

Mandarin Oriental Hotel Group Limited; Dubai Emirate; On-site; AED 201,000 - 335,000; Full time

Benefits offered by this job

MOHG Learning & Development

MOstay programme

Colleague Wellness

Competitive salary & benefits

Job summary

Mandarin Oriental Jumeira, Dubai is seeking an Assistant Outlet Manager for the Club Lounge to lead daily operations, supervise staff, and uphold MOHG standards of service. The role requires strong guest relations, training ability, and collaboration with the Chef de Cuisine and outlets team.

You will participate in rosters, oversee financials, and drive continuous improvement in service quality while maintaining upscale dining experiences for guests and VIPs.

Qualifications

• Excellent verbal and written communication skills in English.
• Verbal and written communication in Russian, Italian, Arabic, French or other languages are preferred.
• Strong on-the-job and classroom training skills.
• Ability to understand guest needs and deliver superior customer service.

Responsibilities

• Support the Outlet Manager in all operational and administrative aspects of the restaurant.
• Oversee daily operation and manage shifts to ensure smooth service.
• Maintain reservations and optimize seating capacities.
• Ensure MOHG standards, policies, and quality measures are followed.
• Plan and oversee rosters to maintain service standards within budgeted labour costs.
• Lead and motivate a large, diverse team and communicate across departments.

Skills

English communication

Multilingual communication

Training skills

Guest service mindset

Education

High School qualification or equivalent

Hospitality/Hotel/Business Management degree (preferred)

Job description

Mandarin Oriental Jumeira, Dubai is looking for a Assistant Outlet Manager to join our Club Lounge team.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai’s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.

As Assistant Outlet Manager, Club Lounge, you will beresponsiblefor the following duties:

• Support the Outlet Manager in all operational and administrative aspects of the restaurant.
• Prioritise the required level of engagement depending on the business volumes and other related parameters.
• Take charge of the outlet and the department in the Outlet Manager’s absence.
• Enforce and monitor that all operational standards, as per our policies, SOP and quality measures are in place always.
• Support the Outlet Manager to supervise the side duty schedules for all positions and ensure compliance and follow through.
• Support the Outlet Manager to supervise the maintenance and cleanliness of the outlet and as assigned carry out monthly or more frequent walk-throughs with the respective engineering and housekeeping colleagues and follow up accordingly on the produced reports to achieve an immaculate environment.
• Oversee the daily operation of the outlet and manage shifts effectively to assure a smooth and effective overall operation.
• Maintain a good relationship and steady communication with the Chef de Cuisine and his team, particularly during operation hours.
• Ensure that reservations are managed well within the outlet and seating capacities are effectively maximised.
• Constantly identify areas for improvement in service and food and beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and share observations and recommendations with the outlet manager.
• Support the Outlet Manager to maintain a clear overview of all POS- point of sales related set ups and carry out regular check on accuracy of all items.
• Ensure accuracy of all menus: current, spelled correctly, clean and presentable and ascertain menu description are up to date and distributed appropriately.
• Follow all procedures, policies and practices about the Jardine accounting related requirements for F&B outlets.
• Oversee and maintain solid records of all Annual Leave and Public Holiday clearance and assure none are accumulated within the outlet.
• Support the Outlet Manager in monitoring the monthly P&L and carry out regular detailed analysis of outlet related financial information.
• Assist the Outlet Manager to plan and execute special promotional activities for the outlets and plan for festive season events related to the outlet.
• Observe the competition, current market and international trends, prices with the market and other new ideas and forward them to the Restaurant Manager.
• Attend and participate all required meetings as scheduled.
• Provide leadership, direction and support to all outlet colleagues at any time, particularly during the operation hours.
• Ensure that MOHG’s grooming and appearance standards are implemented and maintained always to reflect an image of professionalism and care.
• Assist the Outlet Manager to prepare a weekly roster to schedule all colleagues effective to maintain the service standards of Mandarin Oriental while operating within budgeted labour cost guidelines and headcounts, depending on the business volume.
• Conduct counselling and disciplinary action as appropriate in accordance with Mandarin Oriental Jumeira’s procedures.
• Encourage proactive, efficient and effective inter-departmental communication within and beyond the F&B division to promote a climate of teamwork and enthusiasm.
• Being fully involved in the service and show strong presence to customers on the floor.
• Personally, monitor and follow through on any requirements of VIP guests.
• Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
• Constantly drive and motivate the team to create specific WOW moments to surprise and delight guests in the restaurants.
• Handle effectively any kind of customer complaints being verbal or written.
• Ability to work long hours with a strong focus on operational excellence.
• Familiar with restaurant point of sales and cashiering procedures.
• Knowledge of Fine Dining service procedures and standards as well as casual dining procedures.
• Well organized and possess a solid administrative capability.
• Proven ability to successfully support, motivate and lead a large and diverse team.
• Ability to organize large projects and events with guidance of the Restaurant/ Outlet Manager.
• Able to use documented performance management systems and handling disciplinary processes with guidance of the restaurant manager.
• Perform job with attention to details and the ability to organize and handle multiple tasks.

As Assistant Outlet Manager, Club Lounge, weexpectfrom you:

• High School qualification or equivalent.
• Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
• 3 years’ experience as an assistant restaurant manager in a luxury hotel or high-end independent restaurant.
• International work experience in at least two of the following regions: Asia, Europe, North America and preferably Middle East.
• Ability to understand guest needs and expectations and to deliver superior customer service through own initiative and through driving and motivating the team accordingly.
• Strong knowledge of HACCP preferred.
• Competent computer skills including MS Office or equivalent.
• Ability to understand effective approaches of communication with different individuals.
• Able to empower colleagues and communicate clearly with peers, subordinates and superiors.
• Strong on the job and classroom style training skills.
• Able to support the Restaurant/ Outlet Manager to constantly update all training materials and keep good track of all training activities.
• Excellent verbal and written communication skills in English.
• Verbal and written communication skills in Russian, Italian, Arabic, French or other languages are preferred.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• A competitive salary and benefits packages

We’re Fans. Are you?