Assistant ICT Engineer

GEMS Education; Dubai; On-site; Confidential; Full time

Job summary

GEMS Education in Dubai seeks an ICT Support professional to install, configure and maintain ICT equipment across offices, classrooms and labs. You will set up user accounts, manage inventories, and ensure hardware and software are ready for lessons.

The role requires working knowledge of Windows Server 2003, AD, DNS, DHCP, IIS and network technologies, with commitment to safeguarding and school policies. Pre-employment checks apply.

Qualifications

• Experience installing, configuring and maintaining ICT equipment.
• Ability to set up user accounts and profiles for all users.
• Maintaining inventory of hardware, software and passwords.
• Understanding safeguarding and school policies.

Responsibilities

• Install, configure and maintain ICT equipment according to instructions.
• Unpack and install ICT equipment and maintain an inventory file.
• Ensure equipment is functional before distribution and set up for lessons.
• Maintain records and logs of all work performed.
• Follow GEMS policies and safeguarding requirements.

Skills

Windows Server 2003

Active Directory (AD)

DNS

DHCP

IIS

Network technologies

Job description

Job Description

• Embrace and encourage the ethos and standards of excellence as defined in the GEMS Core Values.
• Install, configure and maintain all ICT equipment according to instructions.
• Unpack and install ICT equipment such as new computers and peripherals. Maintain an inventory file of all new equipment.
• Ensure all new equipment is functional before it is distributed.
• Set up equipment in offices, classrooms, and labs. Set up accounts and profiles for all users.
• Periodic printer maintenance such as head cleaning and alignment. Refill printer toner and cartridges.
• Responsible for booting systems and preloading software in preparation for classroom lessons.
• Maintain a current inventory of hardware, software and passwords.
• Communicate with users in assessing their on-going needs, recommend best practices, effective solutions and implement them to produce desired results.
• Maintain records and manage a log of all work undertaken.
• Ensure the GEMS policies, procedures, and codes of conduct are followed at all times.
• Initiate effort and energy beyond the typical workday, where the tasks require additional commitment.
• Attend staff meetings and serve on committees as required.
• Perform other duties as requested by direct & dotted reporting line managers/supervisors.

Skills Description

Working knowledge of Windows server 2003, AD, DNS, DHCP, IIS, and Network technologies.

GEMS Safeguarding

GEMS Education is committed to safeguarding and promoting the welfare of children and young people. We are dedicated to creating safe, supportive, and inclusive learning environments where students can thrive, and we expect all employees, volunteers, and partners to share this commitment.

As part of our safer recruitment practices, all successful applicants will be subject to comprehensive pre-employment checks, including verification of identity, qualifications, employment history, professional references, and criminal record checks from all countries of residence and employment, in line with local and international safeguarding requirements. These checks may include enhanced disclosure, prohibition, barring, and overseas police clearance checks where applicable. We are committed to recruiting individuals who uphold the highest standards of professional conduct and child protection.