Assistant Guest Relations Manager

Sunset Hospitality Group; Dubai; On-site; AED 167,000 - 246,000; Full time

Job summary

Sunset Hospitality Group is seeking an Assistant Guest Relations Manager for Tapasake in Dubai. You will support guest experience across restaurant, pool, and Sky Lounge—from reservation through departure—and play a key role in VIP hosting and CRM management.

The ideal candidate has 2–3 years in guest-relations roles within luxury hospitality, a strong network in Dubai's nightlife scene, and fluency in English; additional languages are a plus. Evening and weekend work required.

Qualifications

• Minimum 2–3 years' experience in Guest Relations, VIP Host, or similar guest-facing role within luxury hospitality.
• Experience in luxury restaurants, beach/pool clubs, or 5-star settings is preferred.
• Proficient with reservation/CRM systems and a discreet, polished demeanor.

Responsibilities

• Support the Guest Relations Manager in managing reservations and table/cabana allocation across Tapasake's venue.
• Build and maintain relationships with VIP guests, regulars, and key contacts to drive repeat visits.
• Greet and host VIP arrivals, ensuring a seamless welcome and handover to service teams.
• Maintain and grow the guest database/CRM, tracking preferences and spend history.
• Coordinate with promoters, hosts, and marketing on guest list management for events.
• Handle guest feedback and resolve service issues promptly and diplomatically.
• Work with floor, bar, and kitchen teams to align VIP flow with capacity.
• Assist recruitment, training, and coaching of the Guest Relations/Host team.

Skills

Guest relations

VIP hosting

CRM systems

Reservation systems

Interpersonal skills

Tools

CRM software

Reservation software

Job description

Sunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates 111 properties in 26 countries with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all around the world.

TAPASAKE is a Japanese-led dining concept with Mediterranean influence, reopening at One Za'abeel . Combining the precision of Japanese cuisine with the warmth of the Mediterranean, Tapasake brings together its signature restaurant, the UAE's longest suspended infinity pool.

We are looking for a polished and proactive Assistant Guest Relations Manager to support the guest experience across Tapasake's restaurant, pool, and Sky Lounge, from reservation through to departure.

Key Responsibilities:

• Support the Guest Relations Manager in managing reservations and table/cabana allocation across the venue's restaurant, pool, and Sky Lounge.
• Build and maintain relationships with VIP guests, regulars, and key contacts to drive repeat visits.
• Greet and personally host VIP arrivals, ensuring a seamless welcome and handover to service teams.
• Maintain and grow the guest database/CRM, tracking preferences, spend history, and special occasions.
• Support coordination with promoters, hosts, and marketing on guest list management for key nights and events.
• Handle guest feedback and resolve service issues promptly and diplomatically.
• Work closely with floor, bar, and kitchen management to align VIP guest flow with service capacity.
• Support recruitment, training, and coaching of the Guest Relations/Host team alongside the Guest Relations Manager.

Ideal Candidate:

• Minimum 2-3 years' experience in a Guest Relations, VIP Host, or similar guest-facing role within luxury restaurants, beach/pool clubs, or 5-star hospitality — new-opening experience a plus.
• Strong network within Dubai's hospitality/nightlife scene preferred.
• Excellent interpersonal and relationship-building skills with a discreet, polished manner.
• Proficient with reservation/CRM systems.
• Fluent English; Arabic, French, Russian, or Japanese a strong advantage given the clientele and brand.
• Flexible to work evenings, weekends, and public holidays in a fast-paced hospitality environment.