Assistant Front Office Manager (Russian Speaker)

Hyatt Centric Jumeirah Dubai; Dubai; On-site; AED 180,000 - 280,000; Full time

Job summary

Hyatt Centric Jumeirah Dubai is seeking a dynamic Assistant Manager – Front Office (Russian Speaker) to lead the Front Office team and deliver exceptional guest experiences. You will oversee daily operations, drive brand standards, and collaborate with Housekeeping, Reservations, Engineering, and other departments to ensure smooth, revenue-driven service.

The ideal candidate has a Diploma or Degree in Hospitality Management, at least 3 years in Front Office with 1 year in a supervisory role, and

Qualifications

• Diploma or Degree in Hospitality Management, Business Administration, or a related field.
• Minimum 3 years of Front Office experience in a hotel environment, including at least 1 year in a supervisory or Assistant Manager role.
• Fluency in Russian and English is required.
• Experience with Opera PMS or a similar property management system preferred.
• Strong leadership, coaching, and team development skills.

Responsibilities

• Assist in managing the day-to-day operations of the Front Office, ensuring efficient and seamless guest service.
• Deliver exceptional guest experiences and ensure all Front Office colleagues uphold Hyatt brand standards.
• Handle guest complaints, inquiries, and service recovery professionally and promptly.
• Assist in greeting, checking in, and coordinating arrangements for VIP, long-stay, and special request guests.
• Monitor arrivals, departures, room allocations, room inventory, and overbooking situations.
• Ensure VIP rooms, special request rooms, and long-stay guest rooms are prepared and pre-blocked in advance.
• Conduct regular inspections of guest rooms and Front Office areas to ensure quality standards are maintained.
• Ensure strict control of room keys, guest records, and data accuracy.
• Assist in maximizing room revenue through upselling, yield management, and inventory control.
• Support forecasting, budgeting, and departmental cost control initiatives.
• Coordinate closely with Housekeeping, Reservations, Engineering, and other departments to ensure smooth operations.
• Conduct departmental briefings and support effective communication within the team.
• Supervise, coach, train, and develop Front Office colleagues to enhance performance and engagement.
• Assist in recruitment, onboarding, scheduling, and performance management of Front Office team members.
• Ensure compliance with Hyatt policies, brand standards, safety procedures, and local regulations.
• Respond to guest satisfaction surveys, audits, and operational feedback to drive continuous improvement.
• Act as Manager on Duty and represent the Front Office department in the absence of the Front Office Manager when required.

Skills

Customer service

Leadership

Communication

Russian language

Education

Hospitality degree

Tools

Opera PMS

Job description

Hyatt Centric Jumeirah Dubai is seeking a dynamic Assistant Manager – Front Office (Russian Speaker) to lead the Front Office team and deliver exceptional guest experiences. You will oversee daily operations, drive brand standards, and collaborate with Housekeeping, Reservations, Engineering, and other departments to ensure smooth, revenue-driven service.

The ideal candidate has a Diploma or Degree in Hospitality Management, at least 3 years in Front Office with 1 year in a supervisory role, and