Assistant Boutique Manager

Buccellati; Abu Dhabi; On-site; AED 279,000 - 502,000; Full time

Job summary

Van Cleef & Arpels in Abu Dhabi seeks a Store Manager to lead daily operations of a flagship boutique, drive sales, and ensure exceptional client service in a luxury environment.

You will oversee merchandising, financial management, staff supervision, training, and performance development, while maintaining brand standards and a safe, inclusive store culture. Fluency in English and relevant experience are preferred.

Qualifications

• Master's Degree or equivalent level required with substantial general work experience.
• Experience in planning and managing resources to deliver objectives as directed by senior managers.

Responsibilities

• Oversee merchandising, financial management, sales staff supervision, and overall store management.
• Manage day-to-day operations of a medium to large store with a diverse product line.
• Identify development needs and implement professional development actions.
• Provide coaching to improve performance and achieve personal potential.
• Develop and communicate actions to address customer issues and maintain standards.
• Create and manage medium- to long-term work schedules across teams.
• Set performance objectives and hold team members accountable.
• Explain strategic plans and motivate the team to achieve local objectives.
• Negotiate agreements within predefined commercial parameters and tailor solutions.
• Develop and deliver budget plans with seniors’ guidance.
• Define order processing protocols to optimize customer experience.

Skills

Merchandising

Financial management

People leadership

Budgeting

HSE KPIs

Diversity & Inclusion

Education

Master's degree or equivalent

Job description

Job Description:

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

YOUR MISSION:

Oversee merchandising, financial management, sales staff supervision, and overall store management.

HOW WILL YOU MAKE AN IMPACT:

• Oversee the merchandising, financial management, and overall store management to achieve operational sales performance goals.
• Manage day-to-day operations of a medium to large store with a diverse product line, ensuring the front end, back end, and sales floor are optimized.
• Identify and address the individual development needs of the team using the organizations formal development framework. Plan and implement actions, including continuing professional development, to build professional capabilities.
• Provide informal training or coaching to others in the organization to enhance performance and fulfill personal potential.
• Develop and communicate messaging and next steps for commonly raised customer issues.
• Create medium- or long-term work schedules to achieve business goals, coordinating across multiple teams.
• Manage and report on the performance of a substantial, diverse team, setting appropriate performance objectives and holding individuals accountable. Take corrective action where necessary to ensure team and personal objectives are met.
• Communicate the actions needed to implement the functions strategy and business plan within the team, explaining the relationship to the broader organizations mission, vision, and values. Motivate team members to commit to these goals and achieve local business objectives.
• Configure complex product-and-services solutions and associated contractual terms to meet customer needs, presenting and negotiating agreements within predefined commercial parameters.
• Develop and deliver budget plans with guidance from senior colleagues.
• Define the order processing protocol to optimize the customer experience.
• Set clear objectives for each sales call, develop tailored presentations, gather and analyze relevant information, and gain agreement on customer requirements.
• Identify opportunities to grow the value of customer accounts through additional products/services.
• Develop and implement relationship management plans for complex potential customer accounts, building relationships with decision-makers and influencers to enable effective information flow and issue resolution.
• Monitor and review performance against health, safety, and environment (HSE) key performance indicators (KPIs), taking action to improve performance and resolve noncompliance with HSE policies and procedures.
• Ensure compliance with the companys diversity and inclusion guidelines in all aspects of the role.

Required qualifications

Masters Degree or equivalent level, substantial general work experience, and comprehensive job-related experience. Experience in planning and managing resources to deliver predetermined objectives as specified by senior managers.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?Masters Degree or Equivalent LevelSubstantial general work experience together with comprehensive job related experience in own area of expertise to fully competent level.