Maintenance Troubleshooter

KONE; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

KONE in Dubai seeks a service operations professional to uphold safety, perform essential maintenance, and resolve complex technical issues on-site. You will conduct initial visits to unfamiliar equipment, report results, and coordinate with supervisors to ensure timely, quality service.

Collaboration with technicians and the PCM team is key. The role emphasizes proactive site management, accurate time sheets, and knowledge sharing to improve products and service delivery while maintaining high

Qualifications

• Experience in field service and equipment maintenance.
• Strong problem solving and root-cause analysis abilities.
• Ability to plan workload with supervision and communicate clearly.

Responsibilities

• Accountable for end-user safety and site safety.
• Address complex technical issues using correct procedures.
• Perform first visits of unknown equipment from competitors or KONE.
• Communicate new technical issues to supervisor and helpdesk.
• Report work performed with timely, accurate data.
• Maintain proximity stock and service van/tools in good condition.
• Identify on-site risks and apply escalation procedures.
• Contribute to continuous improvement with PCM and teams.

Skills

Safety compliance

Technical troubleshooting

Maintenance planning

Customer service

Team leadership

Report writing

Time management

Tools

e-Optimum

Job description

Certified as a Top Employer for UAE Qatar KSA and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices.

We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration diversity growth and well-being.

Service operations

• Accountable for the end-users and the site safety.

• Accountable for the safe working environment.

• Accountable for solving the complex technical issues that can not be solved by the maintenance technician by applying the correct break down correct analysis procedures.

• Accountable for performing first visits of unknown equipment coming from competitors or KONE.

• Responsible to evaluate and assist the supervisor with the Installation Maintenance handover.

• Accountable to communicate new technical issues found on the equipments that could cause call outs or safety hazards (and to create the linked sales leads)

• Responsible to actively identify any technical competence gap caused by new equipment in service (both from competitor and from new equipment) and communicate it to supervisor / technical helpdesk).

• Accountable to feedback any repair/adjust that could reduce call outs and actively communicate with Clinica Specialists Clinica Analysts and Technical Helpdesk.

• Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.

• Responsible for effectively planning his workload in conjunction with the service supervisor.

• Accountable for raising sales lead to his supervisor.

• Accountable for very precise and timely reporting of the work done according to the process.

• Responsible for submitting time sheets based on the execution.

• Responsible for managing his proximity stock (shelving inventory stock transfer etc) identifying the spare need requesting the spare to his supervisor.

• Responsible for keeping the service tooling van instruments etc safe maintained and in good condition.

• Contributes to the ongoing improvement of the products the methods and the safety by feedback to the PCM organization and his supervisor.

Customer relationship management

• Responsible for customer satisfaction through quality of service and through regular proactive and precise on-site communication (job performed etc)

• Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.

• Accountable for maintaining excellent relationships with the customers the contact person and end-users presents on site by applying the Ambassador attitude.

• Accountable for equipment safety and performance.

• Accountable for managing the site environment during service operations.

• Accountable for identifying site risk and communicate them to his supervisor.

• Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure.

• Accountable for identifying unplanned service repairs based on the equipment needs contacting the on-site contact person get his approval if not covered by the contract and perform them.

Leadership / People management

• Responsible for regular update of his supervisor on all relevant information.

• Responsible for being familiar with all aspects of lift and associated technology and accountable for attending the proposed training.

• Accountable for improving the competence of the Maintenance Technicians by explaining the root causes and the solutions of the technical issues solved.

• Responsible to spread the knowledge of Field Letters new maintenance methodologies (ASG) and Express information.

• Accountable to give training/coaching to persons nominated by the supervisor(knowledge transfer).

• Actively communicate with Commissioners from installation teams

At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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