Arabic-Speaking Technical Support Specialist

Technogym USA United States; Dubai; On-site; AED 89,280 - 133,920; Full time

Benefits offered by this job

Equal Opportunities Employer

Job summary

Technogym in Dubai seeks a Technical Call Center Specialist to deliver high-quality customer support and first-time resolution by providing expert technical guidance. You will handle incoming issues via phone and email, record cases, coordinate with engineers, and strive to meet SLA targets while maintaining data accuracy across systems.

Ideal candidates are energetic, customer-focused, with 1–2 years in a call center or customer service role, and comfortable using CRM tools and product data to

Qualifications

• 1-2 years experience in a call center environment or customer service role.
• Strong phone and verbal communication skills with active listening.
• Knowledge of customer service practices and principles.
• Familiarity with CRM systems.
• Ability to multi-task, set priorities and manage time effectively.

Responsibilities

• Record, administer and manage incoming customer issues, queries and complaints.
• Provide first-line technical support and troubleshooting to meet customer SLAs.
• Coordinate with technical engineers and back office to resolve cases.
• Maintain data accuracy in service systems and document interactions.
• Strive for high first-time fix rate and timely resolution.
• Capture product feedback and assist in trend analysis for service improvements.
• Escalate complex issues when necessary while maintaining professionalism.
• Support CATs to keep support costs down and ensure quality service.

Skills

Call center experience

Communication skills

Customer service principles

CRM systems

Time management

Tools

CRM systems

Job description

Technogym in Dubai seeks a Technical Call Center Specialist to deliver high-quality customer support and first-time resolution by providing expert technical guidance. You will handle incoming issues via phone and email, record cases, coordinate with engineers, and strive to meet SLA targets while maintaining data accuracy across systems.

Ideal candidates are energetic, customer-focused, with 1–2 years in a call center or customer service role, and comfortable using CRM tools and product data to