Dubai-Based Customer Care Specialist

Al Haktur IT Solutions; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

Al Haktur IT Solutions in Dubai seeks a proactive Customer Care Executive to join our team. You will handle inquiries across phone, email, and chat, provide product information, and resolve issues to maintain strong client relationships.

The role emphasizes excellent English communication, problem-solving, and CRM proficiency, with opportunities to collaborate with technical, sales, and admin teams in a fast-paced environment.

Qualifications

• Bachelor's degree or diploma in Business Administration, Customer Service, or related field.
• 1-3 years of experience in customer service or similar role.
• Excellent verbal and written communication in English.
• Proficient with Microsoft Office and CRM systems.
• Strong interpersonal and problem-solving abilities.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and other channels.
• Provide accurate information about products, services, and support procedures.
• Handle customer complaints professionally and resolve issues quickly.
• Follow up with customers to ensure concerns are addressed.
• Maintain records of customer interactions, requests, and resolutions.
• Coordinate with technical, sales, and admin teams to resolve issues.
• Assist customers with service questions, account information, and basic troubleshooting.
• Schedule customer appointments, demonstrations, or support sessions.
• Identify recurring concerns and communicate feedback to management.
• Maintain confidentiality of customer and company information.
• Meet customer service standards and improve overall experience.

Skills

Customer service

Client relationship management

Communication skills

Problem solving

Multitasking

Interpersonal skills

Attention to detail

Teamwork

Education

Bachelor's degree or diploma in Business Administration, Customer Service

Tools

CRM systems

Microsoft Office

Job description

Al Haktur IT Solutions in Dubai seeks a proactive Customer Care Executive to join our team. You will handle inquiries across phone, email, and chat, provide product information, and resolve issues to maintain strong client relationships.

The role emphasizes excellent English communication, problem-solving, and CRM proficiency, with opportunities to collaborate with technical, sales, and admin teams in a fast-paced environment.