Technical Call Center Specialist Arabic Speaker

Technogym USA United States; Dubai; On-site; AED 89,280 - 133,920; Full time

Benefits offered by this job

Equal Opportunities Employer

Job summary

Technogym in Dubai seeks a Technical Call Center Specialist to deliver high-quality customer support and first-time resolution by providing expert technical guidance. You will handle incoming issues via phone and email, record cases, coordinate with engineers, and strive to meet SLA targets while maintaining data accuracy across systems.

Ideal candidates are energetic, customer-focused, with 1–2 years in a call center or customer service role, and comfortable using CRM tools and product data to

Qualifications

• 1-2 years experience in a call center environment or customer service role.
• Strong phone and verbal communication skills with active listening.
• Knowledge of customer service practices and principles.
• Familiarity with CRM systems.
• Ability to multi-task, set priorities and manage time effectively.

Responsibilities

• Record, administer and manage incoming customer issues, queries and complaints.
• Provide first-line technical support and troubleshooting to meet customer SLAs.
• Coordinate with technical engineers and back office to resolve cases.
• Maintain data accuracy in service systems and document interactions.
• Strive for high first-time fix rate and timely resolution.
• Capture product feedback and assist in trend analysis for service improvements.
• Escalate complex issues when necessary while maintaining professionalism.
• Support CATs to keep support costs down and ensure quality service.

Skills

Call center experience

Communication skills

Customer service principles

CRM systems

Time management

Tools

CRM systems

Job description

Our Company

Technogym inspires 70million daily users to train using our innovative & engaging solutions for fitness sport and health. By promoting the Healthness lifestyle of exercise a balanced diet and a positive mental approach AI Tracking & Longevity Technogym has rapidly grown into a success story of over 2800 employees at 16 branches expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Suppose you are a team player with strong relationship skills and an international approach eager to invest your energy in building that case you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle are proactive determined and are digitally savvy. Move with us for a better world!

Your Role

If you thrive working in the Services field and you are obsessed with ensuring care user satisfaction this is the position for you! One of Technogyms goals is to satisfy 100% of our customers and end-users. Our Services teams are always aiming to improve their service quality to provide the best fitness experience anywhere.

We are looking for an energetic results-driven Technical Call Center Specialist who will be responsible for recording administering and managing incoming customer issues queries and complaints striving for customer satisfaction at all times through professional expertise.

In this role you will play a key part in providing a high-class level of service in terms of First Time Fix Rate and Time to Service.

Your Impact

• Guarantee timely complete resolution of problems reported by clients via telephone or email support by delivering parts and/or scheduling on-site visits by Technical Engineers
• Handle support requests originating from clients and transfer the necessary parts order to the back office
• Guarantee customer satisfaction through professional technical assistance standards in terms of costs service quality and speed
• Guarantee product data collection from the market
• Manage the collection of feedback data related to products
• Proactively support CATs in order to keep support costs down
• Effectively record and manage incoming cases (technical issues and queries) and customer complaints
• Act as the first-line for troubleshooting and timely escalation to meet customer SLAs
• Interact with service teams to ensure timely resolution of issues in line with Customer SLAs
• Maintain data accuracy within the working systems at all times

About You

Ideally you are passionate about working out enthusiastic and proactive while also down-to-earth and ethical. You are customer-focused and able to adapt to different personality types.

What you should bring

• 1-2 years experience in a call center environment or in a customer service support role
• Strong phone and verbal communication skills along with active listening skills
• Knowledge of customer service practices and principles
• Familiarity with CRM systems
• Ability to multi-task set priorities and manage time effectively

Technogym is an Equal Opportunities Employer

We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age sex sexual orientation race religion or belief.

Discover your potential with a career at Technogym where work means loving what you do taking on challenges learning from others sharing a vision and making it come true

Required Experience

IC