Arabic-Speaking Room Service and Guest Experience Specialist

Kempinski Hotels; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

The Room Service Order Taker - Arabic Speaker position at Kempinski Dubai is a permanent full-time role in the Food & Beverage department. The successful candidate will take guest orders by telephone, post them correctly in the POS system, and coordinate with Waiter/Waitress and Minibar Attendant to ensure accurate service.

You will demonstrate excellent English communication skills, work effectively in a multinational environment, upsell products, maintain high standards of appearance, and

Qualifications

• Experience in an F&B service role.
• Excellent written and verbal English.
• Ability to work in a multinational environment.
• Teamwork and problem-solving under pressure.
• Professional, confidential and ethical approach.

Responsibilities

• Take orders via telephone and ensure correct posting in POS.
• Provide courteous, professional service and upsell items.
• Coordinate with Waiter/Waitress & Minibar Attendant.
• Maintain uniform, grooming and personal appearance standards.
• Ensure cleanliness and organized service area; follow opening/closing procedures.
• Report guest feedback and complaints to supervisors.
• Operate POS system as trained.

Skills

F&B service experience

Multinational teamwork

English proficiency

Upselling and sales skills

Telephone order handling

POS system operation

Professional appearance

Time management

Ethical conduct

Education

Hospitality management or related field

Job description

The Room Service Order Taker - Arabic Speaker position at Kempinski Dubai is a permanent full-time role in the Food & Beverage department. The successful candidate will take guest orders by telephone, post them correctly in the POS system, and coordinate with Waiter/Waitress and Minibar Attendant to ensure accurate service.

You will demonstrate excellent English communication skills, work effectively in a multinational environment, upsell products, maintain high standards of appearance, and