Room Service Order Taker - Arabic Speaker

Kempinski Hotels; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

The Room Service Order Taker - Arabic Speaker position at Kempinski Dubai is a permanent full-time role in the Food & Beverage department. The successful candidate will take guest orders by telephone, post them correctly in the POS system, and coordinate with Waiter/Waitress and Minibar Attendant to ensure accurate service.

You will demonstrate excellent English communication skills, work effectively in a multinational environment, upsell products, maintain high standards of appearance, and

Qualifications

• Experience in an F&B service role.
• Excellent written and verbal English.
• Ability to work in a multinational environment.
• Teamwork and problem-solving under pressure.
• Professional, confidential and ethical approach.

Responsibilities

• Take orders via telephone and ensure correct posting in POS.
• Provide courteous, professional service and upsell items.
• Coordinate with Waiter/Waitress & Minibar Attendant.
• Maintain uniform, grooming and personal appearance standards.
• Ensure cleanliness and organized service area; follow opening/closing procedures.
• Report guest feedback and complaints to supervisors.
• Operate POS system as trained.

Skills

F&B service experience

Multinational teamwork

English proficiency

Upselling and sales skills

Telephone order handling

POS system operation

Professional appearance

Time management

Ethical conduct

Education

Hospitality management or related field

Job description

Room Service Order Taker - Arabic Speaker

Department: Food & Beverage

Employment Type: Permanent - Full Time

Location: United Arab Emirates - Dubai

Description

The overall scope of the job includes serving food and beverages to guests in the assigned place of work, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and Kempinski in order to encourage sales and maximize guest satisfaction.

Key Responsibilities

• Coordinate with Waiter/ Waitress & Minibar Attendant.
• Display excellent conversation skills and selling techniques at all times.
• Responsible to take orders via telephone and ensure correct posting in POS system for communication to the service and kitchen department.
• Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
• A courteous, professional and efficient service is provided at all times.
• All duties and tasks are performed as per the tasks required at the outlet.
• Be knowledgeable of all services and products offered by the hotel.
• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• Ensure that the place of work and surrounding area is kept clean and organized at all times.
• Successfully perform opening and closing procedures established for the assigned outlet
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
• Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
• Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
• Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
• Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.
• Undertake reasonable tasks and secondary duties as assigned by the Department Head.
• Respond to any changes in the department as dictated by the hotel management.
• Assist in carrying out scheduled inventories of products and operating equipment.
• Perform any other assigned reasonable duties and responsibilities as assigned.
• Projecting at all times a positive and motivated attitude and exercise self-control.
• Having a complete understanding of the monthly profit and loss statement of the department.
• Be able to lead the service and act as a role model to the team.
• Be able to ensure a flawless service to the highest standards and as required by the department and the hotel.
• Fully understand the concept of the outlet and be able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Skills, Knowledge and Expertise

• Hospitality Management or related field
• To fill the position, the following is required:
• Experience in an F&B service role.
• Ability to work and communicate in a multinational environment
• English - very good oral and written skills
• Ability to work as part of a team, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.
• Excellent written and verbal communication skills.
• Excellent telecommunication skills, able to represent Kempinski to clients via telephone.
• Excellent organizational and time management skills.
• Applies a professional, confidential and ethical approach at all times.
• Works in a safe, prudent and organised manner

About Kempinski

Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.
Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.
For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.
In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.