Arabic-Speaking Reservations Agent – Luxury Hotel Cluster

Anantara; Abu Dhabi; On-site; AED 80,000 - 100,000; Full time

Job summary

Anantara invites a detail‑m oriented Reservations professional to support Qasr Al Sarab Desert Resort By Anantara. You will assist in operating the Reservations department, drive upselling, and ensure responses to inquiries within 24 hours, while keeping the selling strategy and policy adherence at the forefront.

You will stay informed about room types, rates, packages, groups, and promotions, track arrivals and bookings, and coordinate with Sales, Front Desk, and Accounting to optimize guest

Responsibilities

• Assist in the effective operation of the Reservations department to meet hotel revenue goals.
• Respond to reservation requests within 24 hours according to standards.
• Manage bookings, no-shows, cancellations per policies.
• Stay up to date with room types, rates, packages, groups, and promotions.
• Coordinate with Sales, Front Desk, and Accounting as needed.
• Promote sister properties and liaise with local tour operators.

Job description

Anantara invites a detail‑m oriented Reservations professional to support Qasr Al Sarab Desert Resort By Anantara. You will assist in operating the Reservations department, drive upselling, and ensure responses to inquiries within 24 hours, while keeping the selling strategy and policy adherence at the forefront.

You will stay informed about room types, rates, packages, groups, and promotions, track arrivals and bookings, and coordinate with Sales, Front Desk, and Accounting to optimize guest