Cluster Reservation Agent Arabic Speaker

Minor Hotels; Abu Dhabi; On-site; AED 60,000 - 84,000; Full time

Job summary

Anantara Hotels & Resorts at Qasr Al Sarab Desert Resort by Anantara seeks a Reservations professional to support the Reservations department and drive upselling while ensuring guest satisfaction.

Responsibilities include handling reservation requests, maintaining knowledge of room types and rates, and coordinating with front desk and accounting to ensure seamless bookings across all channels.

Qualifications

• Experience in hotel reservations operations.
• Strong communication and guest-service skills.
• Ability to upsell and meet revenue targets.

Responsibilities

• Assist in the effective operation of the Reservations department to meet hotel goals.
• Adhere to Standard Operating Procedures.
• Drive upselling and achieve revenue targets.
• Be aware of selling strategy, rates, packages, groups and booking status.
• Process and respond to reservation requests within 24 hours.
• Handle daily trace and follow-up reports.
• Check arrivals and reconfirm bookings in advance.
• Maintain fo rwarding administrative procedures to avoid errors.
• Understand hotel policies on no-shows, cancellations, and pre-payments.
• Stay updated on hotel products, rooms, outlets and services.
• Ensure guest satisfaction and quality of product and service.
• Monitor daily arrivals and fulfill guest requests.
• Maintain a motivated team environment within the department.

Skills

Upselling

Reservations knowledge

Guest communication

Tools

Reservations system

Job description

Job Description:

Job Location:

Qasr Al Sarab Desert Resort By Anantara

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning 'without end', our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression - for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world's most captivating locales - from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

• Assist in the effective operation of the Reservations department, to meet the business goals of the hotel.
• Adhere to all Standard Operating Procedures.
• Take personal responsibility for driving upselling, achieving set revenue targets by months.
• Be fully aware at all times of the Selling Strategy, rates, packages, groups and booking status of the hotel.
• Process and respond within 24 hours to all reservation requests and inquiries according to company standards.
• Handle daily trace/follow up reports according to departmental requirements.
• Check expected arrivals 1, 3 and 7 days prior according to SOP and reconfirm bookings.
• Maintain effective office administrative procedures within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies.
• Understand and apply hotel policies for no-shows, cancellation, credit and pre-payment policies.
• To be up to date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets & promotion, spa and health club, and other services and facilities.
• Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction. Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.
• Monitor daily arrivals by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honoured.
• Maintain a motivational working environment within the department, and with other colleagues in the hotel.
• Understand how the Sales office, Group Sales Department and Front Desk relate to the Reservation Department.
• Be knowledgeable about local seasonality and events.
• Proactively promote other sister properties of Minor International.
• Liaise with the Accounting Department information on Reservation procedures, reports and operational problems and payments of commission.
• To provide assistance and friendly gesture to local representatives of tour operators and travel agencies.
• Taking, amending and cancel reservation details as applicable. Confirming the method of payment. Replying to every request for information within the timeline specified by the hotel.
• To attend hotel events, daily shift briefings and training to improve professional skills.