Arabic-Speaking Project Sales Coordinator

dormakaba International Holding AG; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

dormakaba International Holding AG in Dubai is seeking a proactive Sales Coordinator for the Movable Walls (MW) team. You will own sales coordination and order management, reporting to the Sales Manager and gradually expanding into front-line sales responsibilities, customer engagement, and project-based selling.

The ideal candidate will be highly organized, customer-centric, fluent in English and Arabic, and capable of coordinating with internal and external stakeholders across construction,

Qualifications

• Bachelor’s degree in Business Administration or related field.
• 3–5 years of experience in Sales Coordination, Sales Support, Customer Service, or Order Management.
• Mandatory: English and Arabic speaker.
• Experience in project sales (construction, architectural solutions, access solutions, manufacturing, or industrial sectors).
• Strong SAP ERP knowledge.
• Advanced Microsoft Excel proficiency.
• Exceptional organizational skills and attention to detail.
• Ability to manage multiple priorities under tight deadlines.
• Strong communication and interpersonal skills with a customer‑first mindset.

Responsibilities

• Sales order processing — Manage the complete order cycle, including SAP entry and timely processing.
• Purchase order validation — Review customer POs against approved quotations; verify commercial and technical details.
• Order approvals — Coordinate with Sales Manager and Sales Engineers to secure approvals and issue order acknowledgements.
• Customer records — Maintain accurate customer files and monitor order status from receipt to delivery.
• Cross‑functional coordination — Liaise with factories, logistics, freight forwarders, and project teams to ensure timely production and shipment.
• Shipping & documentation — Arrange shipments, obtain competitive freight quotations, and ensure complete documentation.
• Finance coordination — Support invoicing and monitor customer accounts on credit hold.
• Order tracking — Track open orders, backorders, and delivery schedules; elevate delays proactively.
• Sales reporting — Prepare delivery performance reports, backorder updates, rolling forecasts, NCRs, and customer complaint summaries.
• Project sales engagement — Support and gradually lead sales activities for project‑based customers in construction and architectural sectors.
• Customer relationship building — Engage with clients, consultants, and contractors to understand project requirements and propose MW solutions.
• Sales pipeline development — Assist in developing and maintaining a healthy pipeline, contributing to revenue growth.
• Order Book ownership — Maintain an accurate and up‑to‑date Order Book to support sales forecasting and planning.
• Continuous improvement — Collaborate with internal teams to enhance efficiency, customer satisfaction, and sales performance.

Skills

English and Arabic fluency

Sales coordination

Project sales experience

SAP ERP

Advanced Microsoft Excel

Education

Bachelor’s degree in Business Administration or related field

Tools

SAP ERP

Microsoft Excel

Job description

dormakaba International Holding AG in Dubai is seeking a proactive Sales Coordinator for the Movable Walls (MW) team. You will own sales coordination and order management, reporting to the Sales Manager and gradually expanding into front-line sales responsibilities, customer engagement, and project-based selling.

The ideal candidate will be highly organized, customer-centric, fluent in English and Arabic, and capable of coordinating with internal and external stakeholders across construction,