Arabic-Speaking Night Shift Call Center Agent

NAFFCO Careers; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

NAFFCO Careers seeks an Arabic-speaking Call Center Agent for night shifts to handle customer inquiries and provide professional support overnight. The role involves managing inbound and outbound calls, recording interactions, and delivering high-quality service in line with company procedures.

Responsibilities include resolving issues at the first point of contact when possible, maintaining accurate CRM records, and escalating complex cases as needed.

Qualifications

• Fluent written and spoken Arabic and English is required.
• Experience in call centers or customer service roles is preferred.
• Excellent listening and communication skills with a focus on customer satisfaction.

Responsibilities

• Answer inbound calls and respond to enquiries professionally.
• Provide Arabic and English support according to customer needs.
• Resolve issues at first point of contact where possible.
• Handle complaints and service requests following established procedures.
• Make outbound calls to follow up on enquiries and provide updates.
• Verify customer information and maintain accurate call records in the CRM.

Skills

Bilingual Arabic-English

Call center experience

Customer service skills

Active listening

Tools

CRM software

Ticketing systems

Job description

NAFFCO Careers seeks an Arabic-speaking Call Center Agent for night shifts to handle customer inquiries and provide professional support overnight. The role involves managing inbound and outbound calls, recording interactions, and delivering high-quality service in line with company procedures.

Responsibilities include resolving issues at the first point of contact when possible, maintaining accurate CRM records, and escalating complex cases as needed.