Arabic Night-Shift Call Center Agent (Bilingual)

NAFFCO Careers; Dubai; On-site; AED 61,000 - 100,000; Full time

Job summary

NAFFCO Careers in Dubai seeks an Arabic-speaking Call Center Agent – Night Shift to handle customer enquiries, deliver timely support, and maintain accurate records in the CRM. The role requires fluent Arabic and English, night shift availability, and prior call center experience.

You will manage inbound/outbound calls, resolve issues at first contact when possible, and escalate complex matters as needed, while upholding confidentiality and service standards.

Qualifications

• Fluent written and spoken Arabic and English.
• Experience in call center or customer service roles.
• Experience using CRM or ticketing systems.
• Able to work night shifts.

Responsibilities

• Answer inbound calls and respond to enquiries professionally.
• Provide support in Arabic and English.
• Resolve issues on first contact where possible.
• Handle complaints and service requests per procedures.
• Escalate complex or urgent matters.
• Record interactions and maintain CRM data.

Skills

Arabic language

English language

Night shift

Call center experience

CRM usage

Tools

CRM systems

Job description

NAFFCO Careers in Dubai seeks an Arabic-speaking Call Center Agent – Night Shift to handle customer enquiries, deliver timely support, and maintain accurate records in the CRM. The role requires fluent Arabic and English, night shift availability, and prior call center experience.

You will manage inbound/outbound calls, resolve issues at first contact when possible, and escalate complex matters as needed, while upholding confidentiality and service standards.