Arabic-Speaking Front Desk Agent – Luxury Hotel

Kempinski; Dubai; On-site; AED 45,000 - 78,000; Full time

Job summary

Kempinski Dubai is seeking a Front Desk Agent who speaks Arabic to welcome guests and manage check-in/out procedures with warmth and professionalism in line with Kempinski standards.

The role involves registering guests, assigning rooms, handling payments, answering inquiries, and coordinating with housekeeping to update room status. Fluent English and Arabic communication are required for guest interactions.

Qualifications

• 1-2 years of experience in a similar front desk role.
• Experience in an international luxury hotel is preferred.
• Excellent communication in English and Arabic.

Responsibilities

• Check in arriving guests and check out departing guests per Kempinski standards.
• Register guests and assign rooms; handle special requests and payments.
• Process guest check-out procedures and settle accounts; balance cash and handle currency exchange.
• Answer guest questions and assist with requests in a friendly manner and escalate when needed.
• Coordinate room status updates with housekeeping and keep work area tidy.
• Maintain knowledge of hotel services and daily activities to assist guests.

Skills

English skills

Arabic skills

Job description

Kempinski Dubai is seeking a Front Desk Agent who speaks Arabic to welcome guests and manage check-in/out procedures with warmth and professionalism in line with Kempinski standards.

The role involves registering guests, assigning rooms, handling payments, answering inquiries, and coordinating with housekeeping to update room status. Fluent English and Arabic communication are required for guest interactions.