Front Desk Agent - Arabic Speaker

Kempinski Hotel; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Kempinski Hotel in Dubai seeks a front office associate to warmly welcome guests, manage check-in and check-out, and respond to requests with care. You will register guests, assign rooms, and coordinate with housekeeping to ensure smooth arrivals and late check-outs while promoting hotel services.

The ideal candidate has 1–2 years in a similar role within a luxury hotel and fluent English and Arabic. You will thrive in a guest-centric environment with Kempinski standards.

Qualifications

• 1–2 years of experience in a similar position.
• Fluent English communication; Arabic also required.

Responsibilities

• Check in arriving guests and check out departing guests according to Kempinski standards.
• Register guests and assign rooms.
• Accommodate special requests whenever possible.
• Assist guests in completing registration cards.
• Use suggestive selling techniques to sell rooms and promote other services.
• Verify guest method of payment and follow credit-checking procedures.
• Process guest check-out and settle accounts.
• Handle front office cash transactions and currency exchange.
• Coordinate room status updates with housekeeping for late check-outs and early arrivals.

Skills

English

Arabic

Job description

• Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski standards
• Upon check in register guest and assign rooms
• Accommodate special requests whenever possible
• If needed assist guests in completing the registration cards
• Use suggestive selling techniques to sell rooms and to promote other services of the hotel
• Verify the guest s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers
• Upon departure of guests process the guest check out procedures
• Inquire for last minute charges
• Receive payment from guests
• Settle the guest account and give copy of the invoice
• Handle all front office cashiers transactions such as posting charges to guests and exchanging foreign currency according to the procedures
• At the end of shift balance their cash float
• Answer all guest requests and questions in a friendly and caring manner whether by telephone or in person provide receive information and takes appropriate actions or refer the matters to the relevant persons to handle
• It may be and not inclusive of issuing a safe deposit box handling messages or dealing with a complaints
• Coordinate room status updates with the housekeeping department by notifying them of late check-outs early check-ins and special requests
• Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities
• Possess a working knowledge of the room reservation procedures
• Maintain the neatness of his her working area

Minimum of 1 to 2 years' experience in a similar position Preferably in an international, luxury five-star hotel English - excellent communication skills Arabic - excellent communication skills