Luxury Front Desk Agent – Guest Experience Champion

Kempinski Hotels SA; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Kempinski Hotels SA in Dubai is seeking a Front Office Agent to manage guest check-ins and check-outs with warmth and professionalism. You will uphold Kempinski procedures and LQA standards, ensuring a superior first and last impression for guests.

The role involves registering guests, handling payments, upselling services, and coordinating with housekeeping to maintain smooth operations. A strong focus on guest satisfaction and accurate cash handling is essential.

Qualifications

• Operational knowledge of front desk operations.
• Luxury hotel experience.
• Clear and effective communication skills.
• Familiarity with hotel operations and computer systems.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Knowledge of Opera PMS.

Responsibilities

• Check in and check out guests following Kempinski and LQA standards.
• Strive for LQA results above 85%.
• Register guests, assign rooms, and handle special requests; assist with registration cards and upsell services.
• Process guest payments, balances, and issue invoices.
• Handle front office cash transactions and end-of-shift cash balancing.
• Respond to guest inquiries and provide information; escalate when needed.
• Coordinate room status with housekeeping for late check-outs/early check-ins.
• Maintain knowledge of hotel daily activities and services.
• Understand room reservation procedures and keep workspace orderly.

Skills

Operational knowledge of front desk

Luxury hotel experiences

Communication skills

Hotel operations & computer systems

Microsoft Office

Tools

Opera

Job description

Kempinski Hotels SA in Dubai is seeking a Front Office Agent to manage guest check-ins and check-outs with warmth and professionalism. You will uphold Kempinski procedures and LQA standards, ensuring a superior first and last impression for guests.

The role involves registering guests, handling payments, upselling services, and coordinating with housekeeping to maintain smooth operations. A strong focus on guest satisfaction and accurate cash handling is essential.