Customer Support (Arabic)

MapHire LTD; Abu Dhabi; Remote; AED 67,000 - 100,000; Full time

Benefits offered by this job

Work-from-home stipend

Mental health days

Life insurance coverage

Co-working space allowance

Company-provided laptop and tech

Job summary

MapHire LTD is seeking an Arabic-speaking Customer Support Specialist to serve our Arabic-speaking customers in a fully remote role. This position requires bilingual communication and a proactive approach to resolving questions and issues.

You will respond in Arabic and English via phone, chat, or email, resolve problems accurately, translate and relay information between customers and internal teams, and keep detailed records of interactions to ensure a high-quality customer experience.

Qualifications

• Fluent in Arabic and English, both speaking and writing.
• Customer support experience preferred.
• Strong communication and problem-solving skills.
• Familiar with CRM/support software.
• Reliable internet connection for remote work.

Responsibilities

• Respond to customers in Arabic and English via phone, chat, or email.
• Resolve issues accurately and professionally.
• Translate and relay information between customers and internal teams.
• Keep detailed, accurate records of interactions.
• Support a consistently high-quality customer experience.

Skills

Arabic & English

Customer support

Communication skills

Problem solving

CRM software

Remote work ready

Job description

We're hiring an Arabic-speaking Customer Support Specialist to serve our Arabic-speaking customers in a fully remote role.

Key Responsibilities

• Respond to customers in Arabic and English via phone, chat, or email
• Resolve issues accurately and professionally
• Translate and relay info between customers and internal teams
• Keep detailed, accurate records of interactions
• Support a consistently high-quality customer experience

Requirements

• Fluent in Arabic and English (spoken and written)
• Customer support experience preferred
• Strong communication and problem-solving skills
• Comfortable with CRM/support software
• Reliable internet for remote work

Benefits

• Work-from-home stipend
• Mental health days
• Life insurance coverage
• Co-working space allowance
• Company-provided laptop and tech