Arabic-Speaking CX & Product Ops Specialist – Fintech

Alaan; Dubai; Hybrid; AED 134,000 - 246,000; Full time

Benefits offered by this job

Travel allowances

Gym memberships

Equity

Flexible hybrid culture

Job summary

Alaan is seeking a Product Operations/Customer Experience Specialist to bridge operations, customer experience, and technical support. You will help users maximize product value, work with Design and Engineering on enhancements, and craft content from extensive client exposure.

In this role, you will communicate across channels, understand client needs, and drive improvements while maintaining strong relationships.

Qualifications

• 3–5 years in Fintech or B2B SaaS roles.
• Proficient in Arabic (written and verbal).
• Excellent English communication.
• Highly organized with attention to detail.

Responsibilities

• Be the first contact for customer interactions via Whatsapp, Email, Phone.
• Identify customer needs and propose solutions.
• Follow up proactively on customer issues.
• Understand product and expense processes and suggest improvements.
• Collaborate cross-functionally to improve product/experience.
• Serve as product expert to customers and to the product team.

Skills

Arabic language

English language

Communication skills

Organized

Problem solving

Customer focus

Teamwork

Fintech experience

B2B SaaS

Job description

Alaan is seeking a Product Operations/Customer Experience Specialist to bridge operations, customer experience, and technical support. You will help users maximize product value, work with Design and Engineering on enhancements, and craft content from extensive client exposure.

In this role, you will communicate across channels, understand client needs, and drive improvements while maintaining strong relationships.