Arabic CX Performance & Closed-Loop Lead

Robusta Studio; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Job summary

Robusta Studio is seeking an Arabic-speaking Performance & Closed Loop Specialist with 5–8 years of experience to transform customer and operational data into prioritized improvement initiatives and measurable outcomes. The role focuses on measuring performance, driving continuous improvement, and ensuring compliance and accountability.

The candidate will turn data into actionable insights, support the evolution of experience measurement frameworks, and help extend metrics beyond customer

Qualifications

• 5–8 years of experience in Customer Experience, Voice of Customer (VoC), Service Quality, Operational Excellence, Customer Insights, or Performance Management.
• Strong background in analytics, data-driven decision making, and experience with customer feedback programs.
• Experience with governance, compliance activities, and evidence management is preferred.
• Ideal profiles include CX Performance Manager, VoC Manager, Service Quality Lead, or Operational Excellence professionals from large enterprise or government-related environments.

Responsibilities

• Turn customer and operational data into prioritized improvement initiatives and measurable outcomes.
• Manage DGE compliance activities and evidence management.
• Support the evolution of the company's experience measurement framework beyond traditional customer metrics into marketing and commercial performance indicators.
• Drive continuous improvement and ensure compliance and accountability.

Skills

Arabic-speaking

Analytics

Root-cause analysis

VoC programs

Performance reporting

Governance

Continuous improvement

Job description

Robusta Studio is seeking an Arabic-speaking Performance & Closed Loop Specialist with 5–8 years of experience to transform customer and operational data into prioritized improvement initiatives and measurable outcomes. The role focuses on measuring performance, driving continuous improvement, and ensuring compliance and accountability.

The candidate will turn data into actionable insights, support the evolution of experience measurement frameworks, and help extend metrics beyond customer