Arabic-Speaking Customer Care Advisor – Abu Dhabi

cnx; Abu Dhabi; On-site; AED 33,000 - 56,000; Full time

Job summary

Concentrix in Abu Dhabi is seeking an Arabic-speaking Customer Service Advisor to support customers via inbound/outbound calls and online channels. You will resolve routine problems, document interactions, and strive to meet KPIs while delivering courteous, professional service.

The role requires a high school diploma and strong communication skills; ability to adapt to shifting schedules and work within a team. UAE location, customer-focused environment.

Qualifications

• High school diploma preferred with 3–6 months of relevant experience.
• Strong communication and customer service orientation.
• Proficient computer/navigation skills (PC knowledge).
• Able to communicate effectively, both written and verbal.
• Detail-oriented with ability to multitask in a fast-paced environment.

Responsibilities

• Meet KPIs and deliver quality service to customers.
• Clarify requirements; resolve routine problems using available tools.
• Demonstrate empathy and build rapport with customers.
• Greet customers professionally and maintain courtesy.
• Understand basic product/service knowledge and document calls.
• Record accurate information in call tracking systems.
• Support customer satisfaction initiatives and upsell when appropriate.
• Respond to inquiries by directing to resources or senior staff.

Skills

Customer service

Communication

Attention to detail

Multitasking

Teamwork

Problem solving

Education

High school diploma

Tools

PC Knowledge

Job description

Concentrix in Abu Dhabi is seeking an Arabic-speaking Customer Service Advisor to support customers via inbound/outbound calls and online channels. You will resolve routine problems, document interactions, and strive to meet KPIs while delivering courteous, professional service.

The role requires a high school diploma and strong communication skills; ability to adapt to shifting schedules and work within a team. UAE location, customer-focused environment.