Arabic-Speaking CSM: Drive Client Success in Dubai

Clutch Canada; Dubai; On-site; AED 180,000 - 280,000; Full time

Job summary

SailPoint is hiring a Customer Success Manager in Dubai fluent in Arabic and English. The role focuses on retention, advisory support, and driving verified outcomes across multiple accounts. It is not quota-driven sales, but growth opportunities exist through expanded product usage.

The candidate will build long-term relationships, coach clients on SailPoint solutions, and collaborate with delivery partners to ensure successful outcomes.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Strong customer-facing skills and professional demeanor.
• Strong consulting skills with ability to derive insights for clients.
• Ability to translate technical details for non-technical audiences.
• Ability to set and communicate expectations; mediation skills.
• Highly organised with ability to coordinate multiple stakeholders.
• Ability to build lasting relationships based on trust.
• Ownership mindset and proactive issue mitigation.
• Self-motivated, creative, customer-centric personality.
• Arabic fluency is mandatory.
• Experience in outcome formulation or project management is a plus.
• Experience in consulting from large implementers or integrators is a plus.

Responsibilities

• Manage a successful business relationship between SailPoint and assigned client accounts, focusing on Verified Outcomes and retention.
• Develop time-boxed plans and engagement models to deliver a successful identity security program.
• Monitor accounts for changes that affect usage and client satisfaction of SailPoint products and services.
• Provide coaching on SailPoint solutions and develop strategic insights for clients.
• Interface with delivery partners on project statuses and mutual planning.
• Provide strategic updates on client performance to SailPoint senior management.
• Identify opportunities to expand SailPoint product/service usage and drive revenue growth.
• Ensure customer renewal and retention for SailPoint.
• Cultivate SailPoint Advocates within the client base.

Skills

Arabic fluency

Customer facing

Consulting

Communication

Organisational skills

Relationship building

Ownership

Self-motivation

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Gainsight

Tableau

ServiceNow

Job description

SailPoint is hiring a Customer Success Manager in Dubai fluent in Arabic and English. The role focuses on retention, advisory support, and driving verified outcomes across multiple accounts. It is not quota-driven sales, but growth opportunities exist through expanded product usage.

The candidate will build long-term relationships, coach clients on SailPoint solutions, and collaborate with delivery partners to ensure successful outcomes.