Arabic CX Performance & Closed-Loop Lead

Robusta Technology Group (RTG); Abu Dhabi; On-site; AED 250,000 - 400,000; Full time

Job summary

Robusta Technology Group (RTG) is seeking an Arabic-speaking Performance & Closed Loop Specialist with 5-8 years of experience to translate customer and operational data into prioritized improvement initiatives and measurable outcomes. You will focus on measuring performance, driving continuous improvement, and ensuring compliance and accountability across customer experience and related processes.

The role emphasizes data-driven decision making and governance across enterprise or

Qualifications

• 5-8 years in Customer Experience, VoC, or related fields.
• Arabic-speaking with strong analytics background.
• Experience with performance reporting and governance.

Responsibilities

• Turn data into prioritized improvement initiatives with measurable outcomes.
• Manage DGE compliance activities and evidence management.
• Evolve experience measurement frameworks beyond traditional metrics.
• Drive continuous improvement and ensure compliance and accountability.

Skills

CX Experience

Analytics

Root Cause Analysis

VoC

Performance Reporting

Governance

Continuous Improvement

Job description

Robusta Technology Group (RTG) is seeking an Arabic-speaking Performance & Closed Loop Specialist with 5-8 years of experience to translate customer and operational data into prioritized improvement initiatives and measurable outcomes. You will focus on measuring performance, driving continuous improvement, and ensuring compliance and accountability across customer experience and related processes.

The role emphasizes data-driven decision making and governance across enterprise or