Performance And Closed Loop Specialist - 3 Months - On-Site - Abu Dhabi - Octopus

Robusta Technology Group (RTG); Abu Dhabi; On-site; AED 250,000 - 400,000; Full time

Job summary

Robusta Technology Group (RTG) is seeking an Arabic-speaking Performance & Closed Loop Specialist with 5-8 years of experience to translate customer and operational data into prioritized improvement initiatives and measurable outcomes. You will focus on measuring performance, driving continuous improvement, and ensuring compliance and accountability across customer experience and related processes.

The role emphasizes data-driven decision making and governance across enterprise or

Qualifications

• 5-8 years in Customer Experience, VoC, or related fields.
• Arabic-speaking with strong analytics background.
• Experience with performance reporting and governance.

Responsibilities

• Turn data into prioritized improvement initiatives with measurable outcomes.
• Manage DGE compliance activities and evidence management.
• Evolve experience measurement frameworks beyond traditional metrics.
• Drive continuous improvement and ensure compliance and accountability.

Skills

CX Experience

Analytics

Root Cause Analysis

VoC

Performance Reporting

Governance

Continuous Improvement

Job description

Job Description:

About the Role

We are looking for an Arabic-speaking Performance & Closed Loop Specialist with 5-8 years of experience to turn customer and operational data into prioritized improvement initiatives and measurable outcomes. The role focuses on measuring performance, driving continuous improvement, and ensuring compliance and accountability.

Roles and Responsibilities

• Turn customer and operational data into prioritized improvement initiatives and measurable outcomes.
• Manage DGE compliance activities and evidence management.
• Support the evolution of the companys experience measurement framework beyond traditional customer metrics into marketing and commercial performance indicators.
• Drive continuous improvement and ensure compliance and accountability.

• 5-8 years of experience in Customer Experience, Voice of Customer (VoC), Service Quality, Operational Excellence, Customer Insights, or Performance Management.
• Arabic-speaking specialist with a strong background in analytics, root-cause analysis, customer feedback programs, performance reporting, governance, and continuous improvement methodologies.
• Experience with DGE compliance activities, evidence management, and the evolution of experience measurement frameworks.
• Ideal profiles include CX Performance Manager, VoC Manager, Service Quality Lead, Customer Insights Specialist, or Operational Excellence professionals from large enterprise or government-related environments.

Requirements: