Applications Support Analyst

United States Citigroup; Dubai; Presencial; AED 120 000 - 180 000; Tempo integral

Resumo da oferta

Citigroup in Dubai is seeking an Applications Support Analyst to monitor, analyze, and improve existing applications and their environments. You will identify policy gaps, propose enhancements, and work with development and production support teams to ensure reliable operations.

The role requires 2–6 years in applications support, strong analytical and troubleshooting skills, and knowledge of banking apps and server infrastructure.

Qualificações

• 2–6 years experience or interest in apps support procedures and related technical areas.
• Participation in some process improvements.
• Ability to work under pressure.
• Analytical and troubleshooting skills.
• Knowledge in banking applications and server infrastructure.
• Good interpersonal and communication skills.
• Great teammate.

Responsabilidades

• Maintain, identify and define enhancements to existing applications and their operating environments.
• Analyze existing system logic and propose enhancements or fixes.
• Define scope and objectives for changes through research and business understanding.
• Partner with development and production support areas.
• Participate in validation and testing activities.
• Assess risk and ensure compliance with laws, rules and Citigroup policies.

Conhecimentos

App support

Analytical skills

Troubleshooting

Interpersonal skills

Communication skills

Team player

Under pressure

Process improvement

Banking apps

Server infrastructure

Formação académica

Bachelor's degree

Descrição da oferta de emprego

The Applications Support Analyst is a developing professional role Applies specialty area knowledge in monitoring assessing analyzing and or evaluating processes and data Identifies policy gaps and formulates policies Interprets data and makes recommendations Researches and interprets factual information Identifies inconsistencies in data or results defines business issues and formulates recommendations on policies procedures or practices Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices Good understanding of how the team interacts with others in accomplishing the objectives of the area Develops working knowledge of industry practices and standards Limited but direct impact on the business through the quality of the tasks services provided Impact of the job holder is restricted to own team

Responsibilities

The Application Support Analyst is responsible having a good understanding of apps support procedures and concepts and basic knowledge of other technical areas to maintain identify and define enhancements to existing applications and their operating environments thus making recommendations for improvements Analyzes existing system logic and uses evaluative judgment to make recommendations and implement enhancements or fixes Formulates and defines scope and objectives for changes through research and fact-finding combined with a basic understanding of business systems and industry standards documents requirements Partners with appropriate development and production support areas Participates in validation and testing activities Applies good understanding of how the team interacts with others in accomplishing the objectives of the area Assesses the applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures Has limited but direct impact on the business through quality of activities provided impacts team and closely related teams Exchanges ideas and information in a concise and logical manner Performs other duties and functions as assigned Appropriately assess risk when business decisions are made demonstrating particular consideration for the firm s reputation and safeguarding Citigroup its clients and assets by driving compliance with applicable laws rules and regulations adhering to Policy applying sound ethical judgment regarding personal behavior conduct and business practices and escalating managing and reporting control issues with transparency Independently exercise judgement and decision-making in managing day-to-day responsibilities including evaluating complex situations resolving issues and determining appropriate courses of action Drive and influence delivery of work within area of responsibility contributing to operational priorities and ensuring progress against timelines Will be accountable for delivery outcomes including quality and timelines and may have a measurable impact on business results within scope In addition will provide oversight on execution by reviewing outputs guiding approach where required and addressing gaps to ensure delivery meets expected standards Take ownership of decisions and deliverables within remit applying analytical thinking and professional expertise to solve problems and ensure effective outcomes

Qualifications

• 2-6 years experience or interest about apps support procedures concepts and of other technical areas
• Participation in some process improvements
• Be able to work under pressure
• Analytical and troubleshooting skills
• Knowledge in banking applications and server infrastructure
• Good interpersonal and communication skills
• great teammate

Education

Bachelor s University degree or equivalent experience

Job Family Group

Technology

Job Family

Applications Support

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above

Other Relevant Skills

For complementary skills please see above and or