Applications Support Analyst - Banking Tech & Enhancements

Citi; Dubai; On-site; AED 89,000 - 156,000; Full time

Job summary

Citi in the United Arab Emirates seeks an Applications Support Analyst to monitor and improve banking applications and their operating environments. You will analyze system logic, document requirements, and partner with development and production support teams to implement enhancements and fixes.

The role emphasizes analytical thinking, problem solving under pressure, and clear communication. 2–6 years in apps support and knowledge of banking applications and server infrastructure are preferred;

Qualifications

• 2–6 years' experience in apps support or related field.
• Analytical and troubleshooting skills.
• Ability to work under pressure and meet deadlines.
• Knowledge of banking applications and server infrastructure.
• Strong interpersonal and communication abilities.

Responsibilities

• Maintain, identify and define enhancements to existing applications and operating environments.
• Analyze existing system logic and implement enhancements or fixes.
• Document requirements and scope for changes through research and fact-finding.
• Partner with development and production support areas.
• Participate in validation and testing activities.
• Ensure compliance with policies, procedures and controls.

Skills

Apps support

Analytical thinking

Troubleshooting

Pressure handling

Interpersonal skills

Education

Bachelor's degree

Job description

Citi in the United Arab Emirates seeks an Applications Support Analyst to monitor and improve banking applications and their operating environments. You will analyze system logic, document requirements, and partner with development and production support teams to implement enhancements and fixes.

The role emphasizes analytical thinking, problem solving under pressure, and clear communication. 2–6 years in apps support and knowledge of banking applications and server infrastructure are preferred;