Application Support Engineer – UAE Payment Systems | UAE

Uasmart; United Arab Emirates; On-site; AED 180,000 - 240,000; Full time

Job summary

Uasmart in the United Arab Emirates seeks an experienced Application Support Engineer to manage production support for UAE domestic payment and RTGS systems. You will troubleshoot payment processing flows, manage incidents, and coordinate with IT/infrastructure teams in a 24x7 environment.

The role requires hands-on experience with UAEFTS, WPS, IPI, and Aani/IPP, as well as strong Oracle Database skills and stakeholder communication.

Qualifications

• Proven experience as an Application Support Engineer in banking, financial services, or payment systems.
• Hands-on experience with UAEFTS, WPS, IPI, and Aani/IPP.
• Strong understanding of the UAE payments ecosystem and payment processing flows.
• Strong Oracle Database experience, including queries and troubleshooting.

Responsibilities

• Provide application support for UAE domestic payment and RTGS systems.
• Monitor and troubleshoot payment processing flows and application issues.
• Operate in a 24×7 production support environment with incident, problem, and change management.
• Coordinate with infrastructure, security, vendors, and business teams.

Skills

ITIL knowledge

Incident management

Root-cause analysis

Oracle Database

Stakeholder management

24x7 support

Tools

UAEFTS

WPS

IPI

Aani/IPP

RTGS

Job description

Location: United Arab Emirates
Experience: Banking / Payment Systems

Job Category:

• Information Technology (IT) & Software
• Banking & Insurance
• Engineering & Technical
• Finance & Accounting

Job Overview

We are looking for an experienced Application Support Engineer with strong hands‑on expertise in UAE domestic payment systems and RTGS environments. The ideal candidate will have practical experience supporting critical payment platforms including UAEFTS, WPS, IPI, and Aani/IPP, along with strong knowledge of payment processing flows.

The role focuses on production support for high-volume, mission-critical applications operating in a 24×7 environment. The successful candidate will be responsible for incident management, troubleshooting, root-cause analysis, database support, change management, and coordination with infrastructure, security, vendors, and business teams.

This opportunity is suitable for a banking technology professional seeking continued career growth in payment systems, application support, and financial technology. ITIL knowledge, relevant technical training, and professional development can support progression into senior application support, payment systems, or technology operations roles.

Key Responsibilities

• Provide application support for UAE domestic payment and RTGS systems.
• Support payment platforms including UAEFTS, WPS, IPI, and Aani/IPP.
• Monitor and troubleshoot payment processing flows and application issues.
• Provide production support for high-volume, mission-critical applications.
• Work within a 24×7 production support environment.
• Perform incident, problem, and change management activities.
• Conduct root-cause analysis (RCA) and implement appropriate corrective actions.
• Use Oracle Database for queries, troubleshooting, and production support.
• Coordinate with infrastructure, security, vendors, and business teams.
• Manage and resolve application incidents within agreed service requirements.
• Support system availability, stability, and operational performance.
• Maintain technical documentation and incident records.
• Support audit and compliance requirements where applicable.
• Follow ITIL-aligned support and operational processes.

Requirements & Qualifications

• Proven experience as an Application Support Engineer in banking, financial services, or payment systems.
• Hands-on experience with UAEFTS, WPS, IPI, and Aani/IPP.
• Strong understanding of the UAE payments ecosystem and payment processing flows.
• Strong Oracle Database experience, including queries and troubleshooting.
• Experience in production support environments.
• Experience with incident, problem, and change management.
• Experience supporting high-volume, mission-critical applications.
• Ability to work in a 24×7 support environment.
• Strong troubleshooting and root-cause analysis skills.
• Strong stakeholder management and communication skills.
• Experience coordinating with infrastructure, security, vendors, and business teams.
• Banking or financial services experience is preferred.
• Knowledge of ITIL and audit/compliance requirements is an advantage.

Required Technical Skills

UAEFTS | WPS | IPI | Aani/IPP | RTGS | UAE Payments | Payment Processing | Oracle Database | Production Support | Incident Management | Problem Management | Change Management | RCA | ITIL | Application Troubleshooting

Salary, Benefits & Career Growth

The source job description does not specify a salary or compensation package, so no salary estimate has been added.

This role provides valuable experience in UAE payment systems, RTGS, mission‑critical banking applications, production support, and financial technology operations. ITIL certification, technical training, and continued professional development can support progression into Senior Application Support Engineer, Payment Systems Specialist, Application Support Lead, or Banking Technology Operations roles.