IT Support – Banking | Nair Systems | UAE

Nair Systems; United Arab Emirates; On-site; AED 180,000 - 260,000; Full time

Job summary

Nair Systems in the United Arab Emirates seeks an experienced IT Support professional to back banking operations, enterprise infrastructure, and business-critical applications. The role spans core banking systems, data center operations, network management, and end-user support to ensure high availability and resilience.

You will handle FCUBS/T24/Way4/DCMS, Windows Server and AD, Microsoft 365/Azure, and MPLS/VPN networks while coordinating with vendors and internal teams.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, or a related discipline.
• 3-5 years of experience in IT Operations, Infrastructure Support, or Banking IT Support.
• Experience supporting banking applications and operational environments.
• Knowledge of FCUBS, T24, Way4, DCMS, and UAE Central Bank applications.
• Strong experience with Windows Server administration.
• Active Directory administration experience.
• Experience supporting Microsoft 365, Azure, and Intune environments.
• Knowledge of networking concepts including LAN, WAN, VPN, and MPLS.
• Experience with routers, switches, and enterprise network infrastructure.
• Strong incident management and problem-solving skills.
• Experience coordinating with vendors and service providers.
• Good documentation, reporting, and communication skills.
• Ability to work under pressure and support critical production environments.

Responsibilities

• Support banking applications including FCUBS, T24, Way4, DCMS, and UAE Central Bank applications.
• Troubleshoot production issues affecting banking operations and customer services.
• Coordinate with vendors and application support teams to resolve service-impacting incidents.
• Support business continuity and operational resilience initiatives.
• Perform routine server health checks and infrastructure monitoring.
• Support Windows Server environments and Active Directory administration.
• Manage user accounts, permissions, and access requests.
• Support Microsoft 365, Azure, Intune, and Windows platforms.
• Perform system updates, patch management, and routine maintenance activities.
• Provide Level 1 and Level 2 support for end users.
• Support desktops, laptops, printers, scanners, and peripheral devices.
• Troubleshoot software, hardware, and connectivity issues.
• Resolve service requests and incidents within agreed SLAs.
• Support Main Data Center (DC) and Disaster Recovery (DR) infrastructure.
• Install, configure, and troubleshoot routers, switches, and network devices.
• Monitor and maintain MPLS, WAN, VPN, and branch network connectivity.
• Coordinate with telecom providers for connectivity issues and upgrades.
• Maintain network documentation and operational procedures.
• Provide on-call and after-hours support for critical incidents and production issues.
• Respond to outages, application failures, and urgent service requests.
• Coordinate incident response activities with internal and external stakeholders.
• Support business continuity and disaster recovery operations when required.

Skills

Windows Server

Active Directory

Microsoft 365

Azure

Intune

Networking

FCUBS

T24

Way4

DCMS

UAE Central Bank apps

Incident management

Vendor coordination

Documentation

Communication

Education

Bachelor's Degree in Information Technology

Tools

None listed

Job description

Job Title: IT Support – Banking | Nair Systems | UAE

Recruiting Company: Nair Systems

Job Location: United Arab Emirates

Job Type: Full-Time

Availability Requirement: Immediate Joiners

Eligibility: Locally Available UAE Candidates Only

Industry: Banking | IT Operations | Infrastructure Support

Position Summary

Nair Systems is seeking an experienced IT Support Professional to support banking operations, enterprise infrastructure, and business-critical applications within a UAE banking environment. The role combines banking systems support, infrastructure administration, network operations, and end-user support to ensure uninterrupted service delivery and operational excellence.

Detailed Job Description

As an IT Support Engineer within a banking environment, you will be responsible for supporting core banking applications, infrastructure platforms, network environments, data center operations, and end-user services. You will work closely with business users, infrastructure teams, application vendors, telecom providers, and banking operations teams to ensure high availability of critical banking systems and services.

Key Responsibilities

Banking Systems Support

• Support banking applications including FCUBS, T24, Way4, DCMS, and UAE Central Bank applications.
• Troubleshoot production issues affecting banking operations and customer services.
• Coordinate with vendors and application support teams to resolve service-impacting incidents.
• Support business continuity and operational resilience initiatives.

IT Operations & Infrastructure Support

• Perform routine server health checks and infrastructure monitoring.
• Support Windows Server environments and Active Directory administration.
• Manage user accounts, permissions, and access requests.
• Support Microsoft 365, Azure, Intune, and Windows platforms.
• Perform system updates, patch management, and routine maintenance activities.

End User Support

• Provide Level 1 and Level 2 support for end users.
• Support desktops, laptops, printers, scanners, and peripheral devices.
• Troubleshoot software, hardware, and connectivity issues.
• Resolve service requests and incidents within agreed SLAs.

Network & Data Center Support

• Support Main Data Center (DC) and Disaster Recovery (DR) infrastructure.
• Install, configure, and troubleshoot routers, switches, and network devices.
• Monitor and maintain MPLS, WAN, VPN, and branch network connectivity.
• Coordinate with telecom providers for connectivity issues and upgrades.
• Maintain network documentation and operational procedures.

Operational Support Coverage

• Provide on-call and after-hours support for critical incidents and production issues.
• Respond to outages, application failures, and urgent service requests.
• Coordinate incident response activities with internal and external stakeholders.
• Support business continuity and disaster recovery operations when required.

Required Qualifications & Skills

• Bachelor's Degree in Information Technology, Computer Science, or a related discipline.
• 3-5 years of experience in IT Operations, Infrastructure Support, or Banking IT Support.
• Experience supporting banking applications and operational environments.
• Knowledge of FCUBS, T24, Way4, DCMS, and UAE Central Bank applications.
• Strong experience with Windows Server administration.
• Active Directory administration experience.
• Experience supporting Microsoft 365, Azure, and Intune environments.
• Knowledge of networking concepts including LAN, WAN, VPN, and MPLS.
• Experience with routers, switches, and enterprise network infrastructure.
• Strong incident management and problem-solving skills.
• Experience coordinating with vendors and service providers.
• Good documentation, reporting, and communication skills.
• Ability to work under pressure and support critical production environments.

Core Competencies

• IT Operations Management
• Banking Systems Support
• Infrastructure Administration
• Network Operations
• Incident & Problem Management
• Vendor Management
• Disaster Recovery Support
• Customer Service Orientation
• Technical Troubleshooting
• Operational Excellence

Nice-to-Have Skills

• Experience within UAE banking environments.
• Knowledge of regulatory banking systems and integrations.
• ITIL Foundation Certification.
• Microsoft Certifications.
• Networking certifications such as CCNA.
• Experience supporting multi-site banking infrastructures.
• Exposure to cybersecurity and operational compliance frameworks.

Recruitment Pro Tip

For banking IT support roles, hiring managers prioritize candidates who have worked in production banking environments and supported critical financial applications. Highlight your experience with FCUBS, T24, Way4, Active Directory, Microsoft 365, MPLS/VPN networks, incident response, and disaster recovery activities. Quantifiable achievements such as reduced downtime, faster incident resolution, or successful banking system migrations will significantly strengthen your application.