Application Support Engineer — Keep Critical Systems Running

DiceTek UAE; Dubai; On-site; AED 156,240 - 200,880; Full time

Benefits offered by this job

Dynamic environment with growth potential

Collaborative culture

Competitive compensation

Long-term career development

Job summary

DiceTek UAE is seeking an Application Support Engineer to support key applications, handle incidents, and ensure smooth operations in Dubai, UAE. The role involves collaboration with development teams and performing testing to enhance application functionality.

The ideal candidate must have a minimum of four years of IT support experience and strong troubleshooting skills, with exposure to Agile development processes. Competitive compensation and a dynamic work environment are offered.

Qualifications

• Minimum 4 years of hands-on IT application support or software development experience.
• Strong diagnostic and troubleshooting skills.
• Experience in unit testing, integration testing, and error analysis.
• Ability to manage code deployment and environment synchronization.
• Strong communication and documentation skills.
• Experience working with end users and cross-functional teams.
• Familiar with Agile development environments.

Responsibilities

• Support application users by receiving, analyzing, and resolving issues and requests.
• Provide consistent progress updates to users and stakeholders.
• Analyze application functionality and suggest performance improvements.
• Ensure stable front-end and back-end operation of supported applications.
• Conduct unit testing and integration testing and perform required corrections.
• Collaborate with development teams and internal users to improve application performance.
• Manage code migration across environments to maintain synchronized functionality.
• Document configuration changes and plan application updates.

Skills

Application support and troubleshooting

Unit and integration testing

Code migration and environment management

User support and ticket handling

Diagnostic analysis

Documentation and reporting

Performance monitoring

Access management

Job description

DiceTek UAE is seeking an Application Support Engineer to support key applications, handle incidents, and ensure smooth operations in Dubai, UAE. The role involves collaboration with development teams and performing testing to enhance application functionality.

The ideal candidate must have a minimum of four years of IT support experience and strong troubleshooting skills, with exposure to Agile development processes. Competitive compensation and a dynamic work environment are offered.