System Support Engineer - Dicetek LLC - Dubai, UAE

DiceTek UAE; Dubai; On-site; AED 133,920 - 178,560; Full time

Benefits offered by this job

Opportunity to upgrade skills in cloud and virtualization

Stable, long-term role with strong career development potential

Supportive technical environment with continuous learning

Job summary

DiceTek UAE is seeking a System Support Engineer to enhance its operations in Dubai. This role involves providing technical support for hardware, software, and network systems, ensuring smooth operations through troubleshooting and system maintenance.

The ideal candidate will have 3 years of experience in IT support, with strong knowledge of Windows systems and network troubleshooting. Join us to work in a dynamic environment where you can upgrade your skills in cloud and virtualization technologies.

Qualifications

• 3 years of experience in system or IT support roles.
• Strong understanding of Windows operating systems.
• Experience with network configuration, troubleshooting and security.

Responsibilities

• Provide technical support for hardware, software and network systems to ensure smooth operations.
• Troubleshoot system issues onsite and remotely to minimize downtime.
• Install, configure and maintain operating systems, servers and network devices.

Skills

System support and troubleshooting

Windows operating systems

Network configuration and diagnostics

Hardware support

Remote support tools

Virtualization basics

Backup and recovery

User administration

Job description

Position Overview

This role supports day-to-day technology operations by providing reliable system, hardware, software and network support across the organization. The System Support Engineer ensures smooth operations through troubleshooting, system maintenance, user support and proactive issue management.

Job Details

• Country: UAE
• City: Dubai
• Industry: IT and Services
• Function: Network and Server Administration
• Salary: 12000-16000 monthly (Market estimated)
• Gender: Any
• Candidate Nationality: Any
• Job Type: Full-time

Key Responsibilities

• Provide technical support for hardware, software and network systems to ensure smooth operations
• Troubleshoot system issues onsite and remotely to minimize downtime
• Install, configure and maintain operating systems, servers and network devices
• Monitor system performance and implement proactive solutions
• Handle user administration tasks including account setup, permissions and password management
• Maintain system documentation including installation guides and troubleshooting logs
• Collaborate with internal teams and vendors to resolve complex issues
• Stay updated with new technologies and support best practices

Ideal Profile

• 3 years of experience in system or IT support roles
• Strong understanding of Windows operating systems
• Experience with network configuration, troubleshooting and security
• Knowledge of hardware troubleshooting across desktops, servers and peripherals
• Experience using remote support tools and ticketing systems
• Basic understanding of VMware, Hyper‑V and cloud platforms
• Familiarity with backup and recovery concepts
• Strong problem‑solving and proactive troubleshooting skills
• Good communication abilities for user support

Skills Set

• System support and troubleshooting
• Windows operating systems
• Network configuration and diagnostics
• Hardware support
• Remote support tools
• Virtualization basics
• Backup and recovery
• User administration

Why Join Us

• Work with modern IT systems in a dynamic environment
• Opportunity to upgrade skills in cloud, virtualization and enterprise technologies
• Supportive technical environment with continuous learning
• Stable, long‑term role with strong career development potential

About the Company

Dicetek LLC provides technology and infrastructure services across the region, supporting enterprise clients with dependable systems, skilled professionals and efficient IT operations.