AMC Coordinator — Mussafah Office

Quicknet; Abu Dhabi; On-site; AED 144,000 - 192,000; Full time

Job summary

Quicknet in Abu Dhabi is seeking a contract lifecycle coordinator to own AMC contracts from onboarding to renewals. Based at the Mussafah office, you will manage preventive maintenance, schedule visits, dispatch field engineers, and compile monthly client reports.

The role requires 2+ years in service-desk/CSR, strong Excel and CRM skills, and fluency in English and Arabic. Familiarity with CCTV/ELV terminology is a plus, contributing to efficient operations and client satisfaction.

Qualifications

• 2+ years in service-desk/CSR role, preferably in security/IT vertical.
• Strong Excel and CRM skills.
• English and Arabic preferred; familiarity with CCTV/ELV terminology is a plus.

Responsibilities

• Own the AMC contract lifecycle from onboarding through renewals.
• Schedule preventive-maintenance visits and dispatch engineers to AMC tickets within SLA.
• Maintain spare-parts inventory at the branch and prepare monthly client reports.
• Handle contract renewals and monthly compliance reporting.

Skills

Service desk

Excel

CRM

English

Arabic

CCTV/ELV terminology

Tools

CRM software

Job description

Own the AMC contract lifecycle: client onboarding, scheduled preventive maintenance, ticket assignment to field engineers, monthly reporting, contract renewals. Based at our Mussafah office.

Responsibilities:

Schedule preventive-maintenance visits, dispatch engineers to AMC tickets within SLA, maintain spare-parts inventory at the branch, prepare monthly compliance reports for clients, handle renewals.

Requirements:

2+ years in service-desk / CSR role, ideally in security/IT vertical; strong Excel and CRM skills; English + Arabic preferred; familiarity with CCTV/ELV terminology a plus.