Airline E-Commerce Business Analyst - Onsite Dubai

Asian Global Infotech; Dubai; Sur place; AED 357 000 - 580 000; Plein temps

Résumé du poste

Asian Global Infotech in Dubai seeks an experienced Business Analyst – Airline E-Commerce to support digital product delivery and improve the customer experience within the airline e-commerce domain. You will gather requirements, analyze business processes, and collaborate with stakeholders to enhance airline booking and customer service solutions.

The role is fully onsite in Dubai, five days a week, with responsibilities to create user stories, functional requirements, and acceptance criteria,

Qualifications

• Minimum 5+ years of experience, with at least 4 years in business analysis.
• Experience in airline e-commerce, travel, or digital product environments.
• Strong understanding of airline booking, customer servicing, and digital customer journeys.
• Proficient in Agile delivery methodologies, user stories, and functional requirements.
• Knowledge of airline operations including IRROPS such as delays, cancellations, rebooking, and disruption management.
• Experience with Azure DevOps or similar requirement and defect management tools.
• Excellent communication and stakeholder management skills.

Responsabilités

• Gather, analyze, and manage business requirements for digital products.
• Support airline e-commerce product delivery and customer experience improvements.
• Create user stories, functional requirements, and acceptance criteria.
• Perform business process modelling and workflow analysis.
• Collaborate with stakeholders and technical teams to ensure successful delivery.
• Support Agile project activities and manage requirements throughout the development lifecycle.
• Use requirement and defect management tools such as Azure DevOps.

Connaissances

Airline e-commerce domain knowledge

Business analysis

Agile delivery

User stories & requirements

Stakeholder management

Azure DevOps

Customer journey optimization

Communication skills

Outils

Azure DevOps

Description du poste

Asian Global Infotech in Dubai seeks an experienced Business Analyst – Airline E-Commerce to support digital product delivery and improve the customer experience within the airline e-commerce domain. You will gather requirements, analyze business processes, and collaborate with stakeholders to enhance airline booking and customer service solutions.

The role is fully onsite in Dubai, five days a week, with responsibilities to create user stories, functional requirements, and acceptance criteria,