Airline Business Analyst (SkyChain Cargo System)

Ampstek; Dubai; Hybrid; AED 180,000 - 240,000; Full time

Job summary

Ampstek is seeking an Airline Business Analyst for the SkyChain Cargo System in Dubai. This hybrid role combines business analysis with system implementation to optimize cargo operations and workflows.

You will gather requirements from cargo stakeholders, support testing and UAT, and document specifications. Collaboration with IT teams and vendors is essential to deliver effective cargo solutions.

Qualifications

• Experience in Air Cargo/Aviation domain.
• Knowledge of SkyChain Cargo System.
• Strong requirements gathering and stakeholder management skills.
• Understanding of end-to-end cargo operations and workflow processes.
• Experience with testing, documentation, and system implementations.
• Good analytical, communication, and problem-solving skills.

Responsibilities

• Gather and document business and system requirements from cargo stakeholders.
• Analyze and support cargo processes including booking, acceptance, warehouse operations, shipment tracking, and delivery.
• Work closely with business users, IT teams, and vendors.
• Prepare requirement documents, process flows, user stories, and functional specifications.
• Participate in system testing, UAT, and issue resolution.
• Support system integrations and data analysis related to cargo operations.
• Identify process improvement opportunities and recommend technology solutions.
• Production support and assist users with system-related issues

Skills

Air Cargo domain

SkyChain Cargo System

Requirements gathering

Stakeholder management

End-to-end cargo operations

Testing and documentation

Job description

Title: Airline Business Analyst (SkyChain Cargo System)

Location: Dubai, UAE (Hybrid)

Employment Contract.

Job Description: Mandatory skills:

• Experience in the Air Cargo/Aviation domain.
• Knowledge of SkyChain Cargo System.
• Strong requirements gathering and stakeholder management skills.
• Understanding of end-to-end cargo operations and workflow processes.
• Experience with testing, documentation, and system implementations.
• Good analytical, communication, and problem-solving skills.

Roles and Responsibilities:

• Gather and document business and system requirements from various cargo stakeholders.
• Analyze and support cargo processes including booking, acceptance, warehouse operations, shipment tracking, and delivery.
• Work closely with business users, IT teams, and vendors.
• Prepare requirement documents, process flows, user stories, and functional specifications.
• Participate in system testing, User Acceptance Testing (UAT), and issue resolution.
• Support system integrations and data analysis related to cargo operations.
• Identify process improvement opportunities and recommend technology solutions.
• Production support and assist users with system-related issues