Cargo Control Officer (12 Months Contract) - 240000A3

Emirates Group Careers; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Emirates SkyCargo seeks a Cargo Control Officer to manage cargo capacity across passenger flights, adjusting allocations in SkyCargo systems to align with bookings, weather, and network requirements.

You will evaluate bookings against KPIs, negotiate feasible alternatives, and collaborate with hubs to optimize flight capacity and revenue while ensuring delivery commitments across the network.

Responsibilities

• Identify and Compute cargo capacity in terms of weight, volume and ULD for every passenger flight and adjust Skycargo systems accordingly.
• Evaluate bookings against KPI and available capacity, negotiating with origin stations to provide feasible alternatives.
• Compile data on non-compliances and data discrepancies, supporting re-evaluation of business plans and revenue goals.
• Implement capacity management and revenue optimization at flight level, determining product/density mix for pre-bookings and allotments.
• Track daily station allocation usage on multi-station flights, addressing underutilisation to protect revenue.
• Identify optimal routing or gateways for shipments, considering trucking costs and carrier interline capacity to maximize cost-efficiency.
• Analyze booking trends and weight/volume variances, coordinating with outstations to secure information and full capacity utilization.
• Collaborate with Hub Operations to optimize capacity and flight releases based on revenue hierarchy and destination densities.
• Organise contingency plans to overcome disruptions due to payload restrictions and reallocate shipments to meet delivery commitments.
• Coordinate with stations and sales to explore spot-selling opportunities to counterbalance demand changes on 6th freedom bookings.

Job description

Job Purpose

Emirates SkyCargo is a world leader in Air Cargo industry connecting over 300 destinations globally.

As a Cargo Control Officer you will Identify and Compute cargo capacity available in terms of weight volume and ULD (Unit Load Device) of every passenger flight derived from passenger bookings baggage trends weather conditions en‑route aircraft allocation etc and adjust the capacity in Skycargo systems to support cargo reservations and sales teams across the network.

In this role you will:

• Identify and Compute cargo capacity available in terms of weight volume and ULD (Unit Load Device) of every passenger flight derived from passenger bookings baggage trends weather conditions en‑route aircraft allocation etc and adjust the capacity in Skycargo systems to support cargo reservations and sales teams across the network.


• Evaluate bookings against the agreed‑upon KPI from the queue framework in accordance with the parameters governing operational and commercial conditions. Evaluate each booking against available capacity and revenue retention dynamically with direct or secondary options finding the best suitable or alternate option by initiating negotiation with the origin station to provide a feasible solution.


• Compile data and statistics on various non‑compliances in bookings traffic flow allotment utilisation service failures etc. and promptly provide this data to the Cargo Revenue Optimization Manager to facilitate the re‑evaluation of business plans and achieve goals. Ensure that the collected data is accurate and any discrepancies are promptly resolved.


• Implement capacity management and revenue optimization techniques at the flight level for both passenger flights and freighters by determining the appropriate product/density mix yield pre‑bookings/allotments and distributing capacity to the network in an efficient and effective manner to meet departmental KPIs.


• Track the daily station allocation usage on flights/sectors that involve two or more stations. Non‑utilisation of allotments must be acknowledged and resolved in order to prevent SkyCargo from losing out on revenue opportunities due to underutilised capacity and allotments by stations or freight forwarders.


• Identify optimal routing or gateway for shipments to offline points as directed by the Cargo Revenue Optimization Controller taking into account trucking cost and frequency supplied by service providers or use interline capacity offered by carriers as applicable. Monitor movement and ensure that the route chosen is the most cost‑effective for that particular consignment taking into account the freight rate charged.


• Analyze data to spot changes in booking trends destination mix or weight/volume variances while maintaining consistent contact and coordination with outstations to acquire more information. This will ensure that any deviations are adequately addressed and that the available cargo capacity is fully utilised.


• Collaborate with Hub Operations to strategise and enhance the available capacity while considering the mix of 6th and 4th freedom traffic and their respective destinations and densities. Once the best tonnage‑to‑revenue ratio has been identified and reservations have been prioritised based on product/revenue hierarchy send flight release alerts to HUB operations. Verify that the flight has been optimised at the ULD level based on its destination after departure.


• As directed by the Cargo Revenue Optimization Manager organise plans that must be implemented to overcome disruptions due to payload or operational restrictions with bookings and re‑allocate the affected shipments in such a way that our delivery commitments are met in order to maintain customer confidence in Emirates.


• Collaborate with the stations and sales team to generate additional business Including spot‑selling to counterbalance the loss of demand caused by changes or cancellations om 6th freedom bookings at 24 hours prior p departure. In order to effectively utilise available cargo capacity beyond Dubai International Airport (DXB).