Agile Delivery Manager - dnata Travel

Emirates; Dubai; On-site; AED 320,000 - 520,000; Full time

Benefits offered by this job

Tax-free salary

Flight & hotel benefits

Leave & healthcare package

Transport benefits

Life insurance

Job summary

Emirates Group IT seeks an Agile Delivery Manager for dnata Travel to lead end-to-end IT delivery across global leisure wholesale and Bedbank platforms. You will drive a major digital modernization, align cross-country teams, and foster high performance through agile practices and servant leadership.

The role focuses on scaling agile delivery, governance, and continuous improvement to enable faster, secure technology outcomes while supporting business growth.

Qualifications

• 8+ years leadership and delivery experience in a global matrix organisation.
• Experience leading enterprise-scale platform modernisation or digital transformation.
• SAFe and PMI-ACP certified; additional certs such as PMI, Prince2, CSM desirable.
• Proficient with delivery tools including JIRA, Confluence and ServiceNow ITBM.
• Excellent communication and servant leadership abilities.

Responsibilities

• Facilitate PI planning and Reviews; guide agile practices across teams.
• Blend traditional project management with agile methods at scale.
• Foster a safe, blame-free environment and remove blockers.
• Lead Integrated Programme Planning and decompose roadmaps.
• Ensure quality and DoD adherence; manage velocity metrics.
• Mentor teams; support Product Manager and IT service manager.
• Define agile governance and transparent stakeholder reporting.
• Assist with cost estimation and budgeting for initiatives.
• Support RFx phases in procurement related to the product lifecycle.

Skills

SAFe

PMI-ACP

Scrum

JIRA

Confluence

ServiceNow ITBM

MS Office

Leadership

Communication

Stakeholders

Education

Degree in CS or equivalent

Tools

JIRA

Confluence

ServiceNow ITBM

MS Office

Job description

Job Purpose

At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ’Fly Better’.

Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we’re always at the forefront, pushing boundaries. We’re on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the world’s largest international airline and become a vital part of our cutting‑edge information and technology team as an Agile Delivery Manager - dnata Travel. Join our Agile Delivery team on a mission to create technology solutions that enhance customer experience and drive revenue growth. We focus on leveraging agile methodologies to deliver innovative and secure technology quickly and efficiently. The Agile Delivery Manager - dnata Travel will lead the end-to-end IT delivery portfolio for dnata Travel Group’s global leisure wholesale and Bedbank and Destination Management business, driving a major digital modernisation and platform transformation programme. The role is accountable for delivering strategic initiatives across multiple products, platforms and markets, leading distributed cross‑teams and partners across multiple countries. Working at the forefront of cloud adoption, platform modernisation and product evolution, the Agile Delivery Manager will foster a high‑performance delivery culture while enabling greater scalability, operational efficiency, innovation and business growth.

In This Role You Will

• Facilitate key ceremonies such as PI planning and Review, and play a consultative role to help put in place the appropriate people, process, and tools supporting the Agile framework and coaching members of the team as needed to optimize the efficiency of the Release Train team.
• Act as a Champion in blending traditional project management principles and practices with an Agile development approach in the right proportions to fit initiatives of all sizes with the appropriate level of planning and provide the right balance of agility and predictability based on PMI-ACP principles.
• Build a trusting and safe environment where problems can be raised without fear of blame or retribution, with an emphasis on healing and problem‑solving. Protect and provide all support to the team/s using a servant leadership style whenever possible and lead by example. Facilitate getting the work done practicing servant leadership and encourage discussion, decision making and conflict resolution.
• Lead the Integrated Programme Planning (Lean Start Up). Working with portfolio teams and supporting the Technical Product Manager, drive and facilitate decomposition of Epic Roadmaps into Integrated Program backlog/plans (Features), ready for hand off into team level backlogs.
• Drive Quality and ensure the Definition of Done (DOD) is being followed; ensures each team member is fully engaged in the stories and making a meaningful contribution. Encourage a sustainable pace adhering to the agreed quality management plan with the team. Maintain an agile project management tool (e.g. ScrumDesk, JIRA, etc.).
• Assist in team development through holding teams accountable for their commitments, removing roadblocks to their work; leveraging cross functional team skills to improve product backlog throughput; and mentoring and developing team members. Attend regular stand‑ups and scrum of scrums, in order to understand the team’s progress and issues, and to flag up to the team, where necessary, any important external issues of which they need to be aware.
• Supports the Technical Product Manager in managing business expectations and transparency in both product backlog and schedule for all initiatives. Supports IT Service Manager on service management, service performance and continuous improvements.
• Define and manage a well‑defined process and champion ongoing process improvement initiatives to implement best practices for Agile Delivery Management. Implement an agile governance with key ceremonies, drives continuous improvement with constant assessments of velocity (team story point throughput), defect percentage improvements etc. and also ensures that required governance and ceremonies are in place to give visibility and transparency to business stakeholders.
• Assist with the cost estimation / sizing exercise for both near term and future initiatives and assists with preparing total cost of ownership with the product team, maintains the actuals within the allocated budget and also ensure that forecasting for all the demands are accurately done for the FY.
• Together with the Product team, supports the RFx phases in the procurement process and the scheduling of such activities in relation to the product lifecycle.

Qualification

• Degree in Computer Science or equivalent
• 8+ years of proven leadership and project delivery experience in a matrix organisation with global teams for a large organisation.
• Experience leading enterprise-scale platform modernisation or digital transformation programme from inception to delivery
• Certified SAFe and PMI ACP (additional certifications such as PMI, Prince 2, CSM desirable) with 5+ Years of practical application of the Scrum Management discipline.
• Well‑versed in the use of tools of software delivery e.g. ServiceNow ITBM, MS OFFICE suite, JIRA, Confluence etc.
• Good architectural knowledge of large scale systems.
• Ability to effectively communicate specialist information in an understandable format to all stakeholders.
• Excellent communication skills, focusing on core scrum values of openness, honesty and respect.
• Hands‑on leader with strong people skills.

Leadership Role: Yes

Salary & benefits

• Join us in a management role and enjoy an attractive tax‑free salary.
• On top of our generous travel benefits, including discounted flights and hotel stays around the world.
• This managerial role also has an excellent leave and healthcare package.
• That’s on top of transport benefits, life insurance and more.

Find out what it’s like to live and work in our fast‑paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers