Agile Delivery Manager - dnata Travel

The Emirates Group; Dubai; On-site; AED 160,000 - 230,000; Full time

Job summary

The Emirates Group is seeking a seasoned Agile Delivery Lead to facilitate PI planning, program backlog decomposition and cross-functional coordination. You will blend PMI-ACP principles with agile practices to ensure efficient release trains across global teams, coach teams, and drive continuous improvement while safeguarding team health and delivery predictability.

You will mentor teams, manage governance, and partner with Product and IT to align roadmaps with business goals in a structured,

Qualifications

• 8+ years of proven leadership and project delivery experience in a matrix organisation with global teams.
• Experience leading enterprise-scale platform modernization or digital transformation programmes from inception to delivery.
• Certified SAFe and PMI-ACP with 5+ years of practical application of Scrum Management discipline.
• Proficient in using agile governance, ceremonies and velocity tracking.

Responsibilities

• Facilitate key ceremonies (PI planning, reviews) and coach teams on Agile practices.
• Blend traditional project management with Agile development to fit initiatives of all sizes.
• Maintain an agile project management tool and ensure team backlog alignment across levels.
• Mentor and develop team members; remove roadblocks and protect the team.
• Collaborate with Product and IT Service teams to drive transparency and continuous improvement.
• Manage cost estimation sizing and forecasting for initiatives within budgets.

Skills

Agile Delivery Management

Servant Leadership

JIRA

Confluence

Scrum/Scrum of Scrums

Stakeholder Management

Roadmap Decomposition

Education

Degree in Computer Science or equivalent

Tools

ScrumDesk

ServiceNow ITBM

MS Office Suite

JIRA

Confluence

Job description

Facilitate key ceremonies such as PI planning and Review and play a consultative role to help put in place the appropriate people, process and tools supporting the Agile framework and coaching members of the team as needed to optimize the efficiency of the Release Train team.

Act as a Champion in blending traditional project management principles and practices with an Agile development approach in the right proportions to fit initiatives of all sizes with the appropriate level of planning and provide the right balance of agility and predictability based on PMI-ACP principles.

Build a trusting and safe environment where problems can be raised without fear of blame or retribution with an emphasis on healing and problem-solving. Protect and provide all support to the team using a servant leadership style whenever possible and lead by example. Facilitate getting the work done, practicing servant leadership and encourage discussion, decision making and conflict resolution.

• Lead the Integrated Programme Planning, Lean Start Up, working with portfolio teams and supporting the Technical Product Manager to drive and facilitate decomposition of Epic Roadmaps into Integrated Program backlog plans, features ready for hand off into team level backlogs.
• Drive Quality and ensure the Definition of Done (DOD) is being followed, ensuring each team member is fully engaged in the stories and making a meaningful contribution.
• Encourage a sustainable pace adhering to the agreed quality management plan with the team.
• Maintain an agile project management tool e.g. ScrumDesk, JIRA, etc.
• Assist in team development through holding teams accountable for their commitments, removing roadblocks to their work, leveraging cross functional team skills to improve product backlog throughput and mentoring and developing team members.
• Attend regular stand-ups and scrum of scrums to understand the team’s progress and issues and to flag up to the team where necessary any important external issues of which they need to be aware.
• Supports the Technical Product Manager in managing business expectations and transparency in both product backlog and schedule for all initiatives.
• Supports IT Service Manager on service management, service performance and continuous improvements.
• Define and manage a well‑defined process and champion ongoing process improvement initiatives to implement best practices for Agile Delivery Management.
• Implement an agile governance with key ceremonies, drives continuous improvement with constant assessments of velocity, team story point throughput, defect percentage improvements etc and also ensures that required governance and ceremonies are in place to give visibility and transparency to business stakeholders.
• Assist with the cost estimation sizing exercise for both near term and future initiatives and assists with preparing total cost of ownership with the product team, maintaining the actuals within the allocated budget and also ensure that forecasting for all the demands are accurately done for the FY.
• Together with the Product team supports the RFx phases in the procurement process and the scheduling of such activities in relation to the product lifecycle.

Degree in Computer Science or equivalent.

8+ years of proven leadership and project delivery experience in a matrix organisation with global teams for a large organisation. Experience leading enterprise‑scale platform modernisation or digital transformation programme from inception to delivery.

Certified SAFe and PMI ACP (additional certifications such as PMI, Prince 2, CSM desirable) with 5+ Years of practical application of the Scrum Management discipline. Well‑versed in the use of tools of software delivery e.g. ServiceNow ITBM, MS Office suite, JIRA, Confluence etc. Good architectural knowledge of large scale systems. Ability to effectively communicate specialist information in an understandable format to all stakeholders. Excellent communication skills, focusing on core scrum values of openness, honesty and respect. Hands‑on leader with strong people skills.