Agile Delivery Lead - Commercial

Emirates; Dubai; On-site; AED 500,000 - 800,000; Full time

Benefits offered by this job

Travel benefits

Tax-free salary

Job summary

Emirates is seeking an Agile Delivery Lead - Commercial to drive end-to-end delivery of initiatives spanning vendor-led CAPEX projects, in-house product enhancements, support releases, and technical debt reduction. You will partner with vendor teams and Emirates IT to ensure quality and timely delivery across enterprise platforms.

The role combines Scrum Master responsibilities with leadership of a multi-disciplinary team, setting standards and guiding process improvements to achieve business

Qualifications

• Degree or Honours or equivalent in a subject related to Computer Science or similar.
• Certified Scrum Master with 3 years of practical application of the Scrum Management discipline PMI ACP transition of existing SDCs are exempt.
• 5 years of working in Information Technology in agile delivery within the context of a small medium technology change program.
• Proven leadership and project delivery experience in a matrix organisation with global teams for a large organisation.
• Well versed in the use of tools of software delivery e.g. MS OFFICE suite JIRA Confluence etc.
• Ability to effectively communicate specialist information in an understandable format to all stakeholders.
• Excellent Communication Skills, focusing on core Scrum values of openness, honesty and respect.

Responsibilities

• Schedule user stories from the technical product backlog to the Sprint plan, focusing on regular and timely delivery of business value initiatives; facilitates agile ceremonies, e.g., product backlog refinement, sprint planning, daily stand-ups, sprint reviews, retrospectives.
• Manage risks, assumptions, issues, and dependencies, removing impediments/blockers to ensure optimal flow of value.
• Guide the team on the use of Agile/Scrum practices and values to delight the business, and how to elicit the most out of self-organisation. Assess the Scrum Maturity of the team and coach the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team. Promotes empowerment of the team, ensuring that each team member is fully engaged in the initiatives and is making a meaningful contribution, and encourages a sustainable pace, adhering to the agreed quality management plan with the team.
• Work collaboratively with the Technical Product Owners to refine, clarify, and maintain the product backlog; together with the TPO, schedule and commit stories into sprints and visualise progress.
• Support the Technical Product Owners in managing business expectations and transparency in both the product backlog and schedule for all initiatives.
• Define and manage a well-defined process and champion ongoing process improvement initiatives to implement best practices for Agile Delivery Management and effectively manage conflict resolution.
• Ensure the Acceptance Criteria and Definition of Done (DOD) are being followed; make sure that each team member is fully engaged in the stories and making a meaningful contribution. Encourage a sustainable pace, adhering to the agreed quality management plan with the team. Maintains an agile project management tool (ScrumDesk, JIRA, etc.).

Skills

Scrum Master

Leadership

Communication

Agile delivery

Stakeholder management

Education

Degree in Computer Science

Certified Scrum Master

PMI-ACP

Tools

JIRA

Confluence

MS Office

Job description

Job Purpose

At Emirates we believe in connecting the world to and through our global hub in Dubai and in constantly innovating to ensure our customers Fly Better Emirates Group IT thrives on the dynamic nature of technology Being pioneers in aviation innovation were always at the forefront pushing boundaries Were on the lookout for exceptional IT professionals to fortify our position as leaders in the industry Embark on a journey with the worlds largest international airline and become a vital part of our cutting edge information and technology team.

Job Purpose

At Emirates we believe in connecting the world to and through our global hub in Dubai and in constantly innovating to ensure our customers Fly Better Emirates Group IT thrives on the dynamic nature of technology Being pioneers in aviation innovation were always at the forefront pushing boundaries Were on the lookout for exceptional IT professionals to fortify our position as leaders in the industry Embark on a journey with the worlds largest international airline and become a vital part of our cutting edge information and technology team.

As an Agile Delivery Lead - Commercial, you will be responsible for end‑to‑end delivery of initiatives that span vendor‑led CAPEX projects, in‑house product enhancements, support releases, and technical debt reduction. You’ll work closely with strategic vendor partners to manage delivery timelines, budgets, and quality - ensuring that all integrations between vendor‑built systems and Emirates’ enterprise platforms meet our technical and operational standards. You will be expected to drive delivery governance across internal and supplier teams, including dependency management, milestone tracking, risk and issue management, and stakeholder reporting to support programme delivery objectives.

The Agile Delivery Lead - Commercial performs the role of Scrum Master, developing and leading a high‑performing, multi‑disciplinary team, instilling in them a clear vision and a passionate drive. They play a leading role in fulfilling the vision, driving the implementation of technical products, and setting standards for teams to follow.

In This Role, You Will

• Schedule user stories from the technical product backlog to the Sprint plan, focusing on regular and timely delivery of business value initiatives; facilitates agile ceremonies, e.g., product backlog refinement, sprint planning, daily stand‑ups, sprint reviews, retrospectives.
• Manage risks, assumptions, issues, and dependencies, removing impediments/blockers to ensure optimal flow of value.
• Guide the team on the use of Agile/Scrum practices and values to delight the business, and how to elicit the most out of self‑organisation. Assess the Scrum Maturity of the team and coach the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team. Promotes empowerment of the team, ensuring that each team member is fully engaged in the initiatives and is making a meaningful contribution, and encourages a sustainable pace, adhering to the agreed quality management plan with the team.
• Work collaboratively with the Technical Product Owners to refine, clarify, and maintain the product backlog; together with the TPO, schedule and commit stories into sprints and visualise progress.
• Support the Technical Product Owners in managing business expectations and transparency in both the product backlog and schedule for all initiatives.
• Define and manage a well‑defined process and champion ongoing process improvement initiatives to implement best practices for Agile Delivery Management and effectively manage conflict resolution.
• Ensure the Acceptance Criteria and Definition of Done (DOD) are being followed; make sure that each team member is fully engaged in the stories and making a meaningful contribution. Encourage a sustainable pace, adhering to the agreed quality management plan with the team. Maintains an agile project management tool (ScrumDesk, JIRA, etc.).

Qualification

To be considered for this role, you must meet the below requirements:

• Degree or Honours or equivalent in a subject related to Computer Science or similar
• Certified Scrum Master with 3 years of practical application of the Scrum Management discipline PMI ACP transition of existing SDCs are exempt.
• 5 years of working in Information Technology in agile delivery within the context of a small medium technology change program.
• Proven leadership and project delivery experience in a matrix organisation with global teams for a large organisation.
• Well versed in the use of tools of software delivery eg MS OFFICE suite JIRA Confluence etc.
• Ability to effectively communicate specialist information in an understandable format to all stakeholders.
• Excellent Communication Skills, focusing on core Scrum values of openness, honesty and respect.

Leadership Role: Yes

Salary & benefits

Join us in Dubai and enjoy an attractive tax‑free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays around the world. Find out what it’s like to live and work in our fast‑paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers.