Aftersales & Technical Services Leader for Fire Vehicles

Uae Job Alert

Dubai

On-site

AED 400,000 - 640,000

Full time

14 days+

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Job summary

Uae Job Alert is seeking a Manager – Technical Services & Aftermarket in Dubai, UAE, to lead aftersales operations for a leading Fire Fighting Vehicles division. The role focuses on delivering top-tier technical support, maintenance services, warranty management, spare parts operations, field service, and customer relationship management to maximize fleet performance and satisfaction.

The successful candidate will oversee technical service teams, drive aftermarket growth, improve efficiency, and

Qualifications

Bachelor’s degree in Mechanical/Automotive/Electrical/Mechatronics or related discipline.
MBA or Master’s degree is advantageous.
Professional certifications in Service Management or Project Management preferred.
Minimum 10 years in technical services, aftermarket operations, or service management.
At least 5 years of leadership experience managing technical service teams.
Experience with fire trucks, emergency vehicles, heavy commercial vehicles, defence vehicles, municipal equipment, or hydraulic systems desirable.
International experience across GCC, Africa, or global markets is a plus.

Responsibilities

Lead end-to-end aftersales services for fire fighting and emergency vehicles.
Oversee commissioning, preventive maintenance, inspections, repairs, and emergency breakdown support.
Ensure high fleet availability and reliable vehicle performance.
Supervise service centres, field engineers, technicians, and regional support teams.
Develop service standards and emergency response procedures for critical customers.
Provide expert technical guidance for firefighting systems, hydraulic equipment, electrical systems, pumps, foam systems, PLC controls, and vehicle electronics.
Coordinate commissioning activities and customer training for newly delivered vehicles.
Maintain accurate service documentation and maintenance procedures.
Manage warranty claims and work with engineering/quality/supply chain to resolve issues.
Grow aftermarket revenue through AMC, spare parts, vehicle refurbishment, upgrades, retrofit projects, and training services.
Forecast spare parts demand and maintain critical inventory levels.
Improve service efficiency while minimizing downtime.
Build relationships with government agencies, airports, municipalities, industrial organizations, and emergency authorities.
Review fleet performance with customers and drive improvements.