Lead, Aftermarket & Technical Services – Fire Vehicles

NAFFCO; Dubai; On-site; AED 400,000 - 660,000; Full time

Job summary

NAFFCO is seeking a seasoned Manager – Technical Services & Aftermarket to lead aftersales for its Fire Fighting Vehicles Division in the UAE. You will drive world-class technical support, maintenance, warranty management, spare parts operations, commissioning, and field service to maximize fleet uptime and customer satisfaction.

You will shape the aftermarket business via AMC, parts sales, upgrades, retrofits, and value-added services while managing regional teams and ensuring ISO/compliance

Qualifications

• Bachelor's degree in Mechanical/Automotive/Electrical/Mechatronics or related Engineering discipline.

Responsibilities

• Develop and execute the aftermarket strategy for NAFFCO Fire Fighting Vehicles across regional and international markets.
• Lead all aftersales activities including commissioning, preventive maintenance, breakdown support, corrective maintenance, inspections, repairs, warranty administration, and technical assistance.
• Ensure maximum uptime and operational readiness of customers' fire and rescue vehicle fleets.
• Manage service centers, field service engineers, mobile technicians, and regional service teams.
• Establish service response standards and emergency support procedures for critical operations (airports, municipalities, civil defense, military, oil & gas, industrial).
• Monitor service KPIs including response time, first-time fix rate, fleet availability, warranty costs, service profitability, and customer satisfaction.
• Provide advanced technical guidance for pumps, foam, hydraulics, electrical systems, PLC controls, and vehicle electronics.
• Coordinate RCA investigations and operator training; maintain documentation and manuals.
• Develop strategies to increase AMC revenue, spare parts sales, upgrades, and refurbishments; forecast spare parts demand.

Skills

Leadership

Customer focus

Strategic planning

Problem solving

Communication

Project management

Education

Bachelor's Degree in Mechanical/Automotive/Electrical/Mechatronics

MBA

Tools

ERP Systems

CRM Systems

Oracle/SAP or equivalent

Job description

NAFFCO is seeking a seasoned Manager – Technical Services & Aftermarket to lead aftersales for its Fire Fighting Vehicles Division in the UAE. You will drive world-class technical support, maintenance, warranty management, spare parts operations, commissioning, and field service to maximize fleet uptime and customer satisfaction.

You will shape the aftermarket business via AMC, parts sales, upgrades, retrofits, and value-added services while managing regional teams and ensuring ISO/compliance