Head of Aftersales - Strategic Growth & EV Services

Al Ghurair; Dubai; On-site; AED 480,000 - 600,000; Full time

Job summary

Al Ghurair in the United Arab Emirates seeks an accomplished Aftersales Senior Manager to lead service, warranty and parts operations across dealership networks. The role requires strategic planning, budget oversight, performance monitoring and strict adherence to ESMA guidelines.

You will drive aftersales excellence through robust process ownership and cross-functional collaboration. The successful candidate will manage a high-performing team of aftersales professionals, enhance customer

Qualifications

• MBA preferred for leadership and strategy roles.
• Bachelor of Engineering, Automobile, with proven aftersales operations experience.
• Minimum 10–15 years in senior aftersales or automotive service management.

Responsibilities

• Plan and launch strategy for workshop outputs.
• Monitor budget, targets and goals, and take corrective actions.
• Align service and parts operations with ESMA guidelines and company policy.
• Lead aftersales team to ensure timely delivery of services.
• Collaborate with marketing and CRM to campaigns and customer retention.
• Develop national aftersales strategies to drive growth.
• Coordinate cross-functional teams for integration of aftersales initiatives.

Skills

Strategic planning

Leadership

Budget management

Customer satisfaction

Data analysis

Education

Master of Business Administration (MBA)

Bachelor of Engineering, Automobile

Job description

Al Ghurair in the United Arab Emirates seeks an accomplished Aftersales Senior Manager to lead service, warranty and parts operations across dealership networks. The role requires strategic planning, budget oversight, performance monitoring and strict adherence to ESMA guidelines.

You will drive aftersales excellence through robust process ownership and cross-functional collaboration. The successful candidate will manage a high-performing team of aftersales professionals, enhance customer