Emiratization | Receptionist | Al-Futtaim Automotive | Aftersales TE | Dubai

Al-Futtaim; Dubai; On-site; AED 45,000 - 78,000; Full time

Job summary

Al-Futtaim is seeking a Receptionist for the Aftersales Department to ensure top-tier customer service across email, phone, and in-person interactions. You will be a central point for resolving issues and fostering a quality service culture, empowering you to make customer-focused decisions and build lifelong relationships.

The role involves handling inquiries promptly, logging interactions, and coordinating with staff to deliver fast, courteous service across multiple channels.

Qualifications

• Excellent verbal and written communication skills.
• 1-2 years of experience in customer service.
• Familiarity with IT systems related to customer service.
• High adaptability across multiple channels.

Responsibilities

• Handle incoming calls, note reasons, and forward to relevant team members.
• Provide excellent customer service via email, phone, or walk-in.
• Resolve customer queries promptly within company guidelines.
• Attend to customer needs and forward enquiries quickly and responsibly.
• Log all calls with time, date, and caller details to maintain records.
• Maintain up-to-date knowledge of personnel and procedures to streamline communications.
• Deal with drop-in customers quickly and coordinate with staff to ensure efficient service.

Skills

Verbal communication

Written communication

Customer service

IT literacy

Job description

The role of a Receptionist in the Aftersales Department is crucial for achieving the company's customer service objectives, both monthly and annually. The main purpose of this position is to ensure that all customers receive the highest standard of service, whether over email, phone, or in person. As a focal point for improving customer service and fostering a quality service culture, the Receptionist is empowered to make customer-focused decisions and resolve issues, thus contributing to creating lifelong customers.

Overview Of The Role

The role of a Receptionist in the Aftersales Department is crucial for achieving the company's customer service objectives, both monthly and annually. The main purpose of this position is to ensure that all customers receive the highest standard of service, whether over email, phone, or in person. As a focal point for improving customer service and fostering a quality service culture, the Receptionist is empowered to make customer-focused decisions and resolve issues, thus contributing to creating lifelong customers.

What You Will Do

General

• Handle all incoming telephone communications, noting reasons for the call and forwarding to relevant team members, subject to availability.
• Provide excellent customer service as per company policy and procedures through email, phone, or walk in.
• Resolve customer queries promptly within company guidelines before escalating to higher levels if necessary.
• Attend to customer needs, understanding their requirements to ensure maximum number of enquiries are handled quickly and forwarded responsibly.
• Log all calls with time, date, and caller details to maintain accurate records.
• Maintain up-to-date knowledge of personnel and procedures to streamline communications.
• Deal with 'drop-in' customers quickly and proficiently, coordinating with employees to ensure efficient service.

Required Skills To Be Successful

• Excellent verbal and written communication skills.
• Strong problem-solving abilities to resolve customer queries effectively.
• Familiarity with IT systems related to customer service.
• High adaptability to maintain seamless service across multiple channels.

What Qualifies You For The Role

• Strong English communication skills.
• 1-2 years of experience in customer service.
• Pleasant personality and a proactive, hardworking, and motivated approach.
• Understanding of IT systems is advantageous.