Aftersales MIS Supervisor: SAP Data & Service Ops

Al-Futtaim; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Al-Futtaim is seeking a MIS Supervisor to support Aftersales by providing system solutions and maintaining master data in SAP and related systems. The role focuses on resolving system issues promptly, liaising with departments, and supporting campaign rollouts with accurate data and package management.

The ideal candidate has at least 5 years in a similar role with automotive aftersales experience and proficiency in SAP IS AUTO, data warehousing, and Excel.

Qualifications

• Minimum 5 years experience in a similar role, preferably with Automotive aftersales exposure.
• Prior pricing analyst/assistant background is advantageous.
• Automotive aftersales experience is mandatory.

Responsibilities

• Provide frontline system support and maintain master data across systems for smooth operations.
• Liaise with Aftersales, Finance, and EIT to resolve system issues and gather information.
• Manage PDI packages, DIO accessories, and model-related pricing packages for campaigns.
• Upload and manage shifts and technician schedules to ensure efficient appointments and timekeeping.
• Address invoice reversals, package modifications, and time clocking concerns within timelines.

Skills

Data warehousing

Excel

Problem solving

Communication

Education

Graduate or Diploma Holder

Tools

SAP IS AUTO

Job description

Al-Futtaim is seeking a MIS Supervisor to support Aftersales by providing system solutions and maintaining master data in SAP and related systems. The role focuses on resolving system issues promptly, liaising with departments, and supporting campaign rollouts with accurate data and package management.

The ideal candidate has at least 5 years in a similar role with automotive aftersales experience and proficiency in SAP IS AUTO, data warehousing, and Excel.