Aftersales Director: Service Excellence & Growth

Robinson & Co (Singapore) Pte Ltd; Abu Dhabi; On-site; AED 293,000 - 368,000; Full time

Job summary

A diversified automotive company in UAE seeks an experienced Aftersales Manager to lead a high-volume service centre, drive performance, and enhance customer experience. Candidates should have over 10 years in the automotive industry, including 5 years in a managerial role, with a focus on deep knowledge of dealer processes and capacity planning. Join a team dedicated to providing world-class service and ensuring operational excellence.

Qualifications

• Bachelor’s Degree in Engineering (preferably Automotive) or Business Management (or equivalent).
• 10+ years with automotive dealerships, including 5+ years in aftersales at managerial level.
• Deep knowledge of dealer/distributor processes.

Responsibilities

• Lead a high-volume Toyota service centre delivering outstanding customer experiences.
• Drive branch performance to meet sold-hours, revenue, and service retention targets.
• Build and coach a high-performing team and align daily with key stakeholders.

Job description

A diversified automotive company in UAE seeks an experienced Aftersales Manager to lead a high-volume service centre, drive performance, and enhance customer experience. Candidates should have over 10 years in the automotive industry, including 5 years in a managerial role, with a focus on deep knowledge of dealer processes and capacity planning. Join a team dedicated to providing world-class service and ensuring operational excellence.