Admissions & Enrolment Coordinator

GEMS Education; Dubai; On-site; Confidential; Full time

Job summary

Dubai American Academy, part of GEMS Education, seeks an Admissions Secretary to support the admissions process and foster strong relationships with families. This full-time role requires an organized, proactive administrator who can work closely with the Registrar to welcome prospective students and guide them through the enrolment journey.

You will maintain student records and waiting lists, update the Salesforce database, and assist with re-enrolment, transfers, and visa documentation in line

Responsibilities

• Support the Registrar by meeting with prospective parents to explain admission procedures, curriculum, fee structure and regulations in order to ensure prospective parents enrol their children at the school.
• Maintain an accurate record of all places available and an up to date waiting list detailing students who wish to be enrolled and have passed placement tests; aim for 50 students per year group.
• Update, maintain and manage the Salesforce database, including non-mandatory fields, ensuring up-to-date information.
• Support the Registrar to complete annual enrolment processes within the agreed timetable.
• Coordinate with Government Relations Executive to ensure Transfer Certificates, visa and passport information is up to date and processed efficiently.
• Follow-up all outstanding offers and respond to enquiries by phone and mail, conducting assessments within agreed timeframes and providing high-quality customer service.
• Maintain and create files for all applicants, new students, current students, exiting students and alumni; complete all exit documentation for withdrawls.
• Be versed in MOE, KHDA, SEZ and ADEC rules to ensure compliance during admission.
• Ensure GEMS policies and audits are addressed in a timely manner.
• Perform other duties as requested by managers/supervisors.

Tools

Salesforce

Job description

Dubai American Academy, part of GEMS Education, seeks an Admissions Secretary to support the admissions process and foster strong relationships with families. This full-time role requires an organized, proactive administrator who can work closely with the Registrar to welcome prospective students and guide them through the enrolment journey.

You will maintain student records and waiting lists, update the Salesforce database, and assist with re-enrolment, transfers, and visa documentation in line