Bilingual Admin & Data Entry Specialist (EN/AR)

Client of AKS Prime Group; Dubai; On-site; AED 48,000 - 72,000; Full time

Job summary

AKS Prime Group is hiring on behalf of an established UAE Tax Advisory firm for an Admin and Data Entry Officer role with Call Centre and Client Coordination duties. You will handle client calls in English and Arabic, perform data entry in CRM, and support document processing and email management.

The ideal candidate is organised, detail-focused, and proficient in Excel; experience with CRM systems, MS Word/Outlook, and file management is preferred.

Qualifications

• 1–2 years of experience in call centre, customer service, administration, data entry, front‑office or a similar role.
• Strong English and Arabic communication skills, both spoken and written.
• Proficient in Microsoft Excel with data entry, sorting, filtering, formulas and handling large datasets.
• Experience with CRM, ticketing or data-entry systems is advantageous.
• Experience working with online portals, document uploads and digital systems.

Responsibilities

• Handle inbound client calls professionally in English and Arabic.
• Understand client requirements and provide accurate information or direct queries to the appropriate team.
• Data entry and administration: update client and application information in CRM systems and trackers.
• Send professional emails for document requests, status updates and follow-ups.
• Log calls, emails and client interactions in the CRM on the same day and maintain organized records.
• Coordinate with internal teams to obtain updates and resolve client queries.

Skills

Bilingual English/Arabic

Data entry accuracy

CRM systems experience

MS Excel proficiency

Organizational skills

Communication skills (oral/written)

Tools

Microsoft Excel

Microsoft Word

Outlook

CRM software

Job description

AKS Prime Group is hiring on behalf of an established UAE Tax Advisory firm for an Admin and Data Entry Officer role with Call Centre and Client Coordination duties. You will handle client calls in English and Arabic, perform data entry in CRM, and support document processing and email management.

The ideal candidate is organised, detail-focused, and proficient in Excel; experience with CRM systems, MS Word/Outlook, and file management is preferred.